Overview
Work History
Education
Websites
Certification
Timeline
Generic

Menaka Perera

Gaithersburg,MD

Overview

12
12
years of professional experience
1
1
Certification

Work History

CEO

DMP Technologies LLC
01.2019 - Current
  • Achieve company growth by implementing strategic plans and streamlining operations.
  • Manage partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Develop key operational initiatives to drive and maintain substantial business growth.
  • Enhance brand reputation with effective marketing campaigns and public relations efforts.
  • Create a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Develop a high-performing executive team by recruiting top talent and implementing comprehensive training programs.
  • Establish and maintained strong relationships with customers, vendors and strategic partners.
  • Develop innovative sales and marketing strategies to facilitate business expansion.

System Engineer

Select Computing, Inc.
03.2017 - Current
  • Resolve issues related to LAN, WAN, and voice system operational components.
  • Manage use of various types of databases and configure, install, and upgrade new databases.
  • Participate in system development life cycle from requirements analysis through system implementation.
  • Design and implement system security and data assurance.
  • Manage installation, upgrade and deployment projects and provide on-site direction for network engineers.
  • Define enterprise processes and best practices and tailor enterprise processes for applications.
  • Oversee development and maintenance of organization computer systems and intranet.
  • Provide tier 2 and 3 level technical support and troubleshooting to internal and external clients.
  • Manage and monitor install systems for the highest level of availability.
  • Optimize network software and operating systems by applying updates and patches.
  • Conduct end-user reviews for modified and new systems.
  • Verify compliance with applicable performance metrics and compatibility expectations.
  • Implement networking and server changes to meet client budgets and needs.
  • Maintain stability, integrity, and efficient operation of information systems supporting organizational functions.
  • Complete software updates and assess security patches for optimized computer use.
  • Improve system efficiency by implementing and optimizing hardware and software components.
  • Create comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
  • Provide expert support for end-users, ensuring optimal system performance and user satisfaction.
  • Reduce downtime for critical systems through proactive monitoring and maintenance tasks.
  • Manage multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
  • Resolve complex technical issues through effective problem-solving techniques and root cause analysis.
  • Resolve issues and escalated problems with knowledgeable support and quality service.

System Engineer

Business Integra, Inc.
03.2015 - 03.2017
  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc
  • In accordance with standards and project/operational requirements
  • Install and configure systems (GIS infrastructure applications or Asset Management applications)
  • Develop and maintain installation and configuration procedures
  • Maintain and update system standards
  • Perform daily system monitoring such as, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  • Perform regular security monitoring to identify any possible intrusions
  • Perform daily backup operations to ensure all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
  • Perform regular file archiving and purge as necessary
  • Create, change, and delete user accounts per request
  • Provide Tier III/other support per request from various constituencies
  • Repair and recover from hardware or software failures
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
  • Configure / add new services as necessary
  • Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs
  • Maintain operational, configuration, or other procedures
  • Perform periodic performance reporting to support capacity planning
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
  • Configure CPU, memory, and disk partitions as required
  • Maintain data center environmental and monitoring equipment
  • Manage company Office 365 admin cloud portal
  • Manage company SharePoint offcie365 admin panel

Tier 2 Lead IT Specialist

Office of Chief Technology Officer
04.2013 - 03.2015
  • Served as the primary IT support specialist for five DC Public Schools in their IT related issues and delivered the highest level of customer service to the school administration and staff in-person, via telephone and email
  • Successfully completed the installation and troubleshooting of hardware, software, and network issues in printers, smart boards, projectors, tablets, desktops and laptops (both MAC and Windows)
  • Re-imaged and configured IPads, IPods, laptops and desktops
  • Trained and assisted the school based staff on applications such as MClass, Gold, I-ready, ST math and DC Stars
  • Prepared and upgraded all the student computers for the recently implemented online testing platform (PARCC) and assisted the school based staff to smoothly operate during the testing window
  • Managed and recorded issues in a ticket tracking system (OCTO Remedy) followed by daily reviews on any open issues or requests from end-users
  • Led a group of six tier-one technicians on large scale projects during the summer
  • Trained Tier 1 technicians on their daily chores and responsibilities
  • Resolved LAN/WAN connectivity issues in the main office and remote locations
  • Troubleshoot Wi-Fi Connectivity issues
  • Troubleshoot MS Office 2007, 2010 and other MS software issues
  • Configured, troubleshoot MS Windows NT, XP,7 and 8
  • Configured, Troubleshoot Apple Mac Computers and applications
  • Installation configuring and Troubleshooting Office for Mac and Apple iWorks
  • Worked with Student information systems such as Aspen SIS and Pearson Power Schools
  • Installed and troubleshoot hardware Windows and Mac Computers
  • Troubleshoot, installed and maintained AVAYA ACD Systems
  • Set up VM and configured them according to client requirements
  • Troubleshoot network problems remotely using remote control tools (i.e
  • LANDesk and DameWare)
  • Provided remote and direct Desktop support

Education

Bachelor of Arts - Economics

University of Maryland
College Park, MD
03-2012

Certification

Microsoft Certified Solutions Associate (MCSA) - Active

AWS Solutions Architect - Inactive

AWS SysOps Administrator - Inactive

Timeline

CEO

DMP Technologies LLC
01.2019 - Current

System Engineer

Select Computing, Inc.
03.2017 - Current

System Engineer

Business Integra, Inc.
03.2015 - 03.2017

Tier 2 Lead IT Specialist

Office of Chief Technology Officer
04.2013 - 03.2015

Bachelor of Arts - Economics

University of Maryland

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Menaka Perera