Menaka Serres
New York,NY
Summary
Highly experienced assistant and online teacher with over 6 years in field. Proven skills in verbal and written communication and problem-solving combined with unsurpassed work ethic, proactive mindset and detail-oriented approach.
Overview
15
15
years of professional experience
Work History
Online English Teacher/tutor
VIPKID Teaching Company
International, International
04.2019 - Current
- Identity best practices and behaviors to drive performance improvements
- Some key achievements from
- Used pre-written curriculum to teach students English via remote video conferencing
- Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts
- Gently corrected student pronunciation and grammar to improve conversation skills
- Maintained schedule of appointments and worked up to 20 hours each week
- Administered assessments and standardized tests to evaluate student progress
- Prepared and implemented lesson plans covering required course topics
- Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge
- Received exceptional parent feedback and haven been awarded over sixteen badges in recognition of dedicated work
- Assist students from ages 3-14 in language acquisition process
- Teach building blocks of English language by modeling language and using strategies such as TPR (Total Physical Response)
- Engage, encourage and motivate students towards developing reading, speaking, writing, listening, math and social science skills.
- Improved operations through consistent hard work and dedication
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Developed and maintained courteous and effective working relationships
Assistant
Echios: Intelligent Learning Solutions
New York , NY
05.2018 - Current
- Developed plans of action and milestones that resulted in improved performance of subordinates
- Create and maintain lessons-learned database to improve HR performance
- Collaborate with media support team by preparing presentations, assisting training sessions to achieve successful marketing
- Supported senior executive in management and growth of 6,500,000 in total revenue
- Carried out day-day-day duties accurately and efficiently
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used Microsoft Word and other software tools to create documents and other communications
- Prepared varieties of different written communications, reports and documents to ensure smooth operations
- Served customers and followed outlined steps of service
- Managed on-site evaluations, internal audits and customer surveys
- Maintained excellent attendance record, consistently arriving to work on time
- Conducted research, gathered information from multiple sources and presented results
- Edit course material in communications and professional development
- Gather data on competitors and analyze their prices, sales, and method of marketing and distribution
- Assist in conducting research for course development
- Generate and support creation of media content
- Conduct online meetings and guide members through presentation
Assistant
Speech Language Pathologist Cooke Center Academy
New York , NY
08.2016 - 08.2020
- Guided students in adhering to school values, rules and regulations
- Supported students in successful execution of roles during play rehearsals
- Engaged and guided students in preparation for plays
- Assisted in organizing and supplying costumes to students
- Assisted in make-up application on students
College Assistant/Tutor
Borough of Manhattan Community College
New York , NY
08.2017 - 11.2017
- Provided strategic planning for students with emphasized mentorship in financial aid and scholarship processes
- Provided college guidance for 50 low income, first-generation high school seniors
- Developed plan to increase operational efficiency and presented to senior leadership for implementation
- Assisted incoming freshman and transfer students in application process
- Assisted students in acquiring knowledge of enrollment process and general information of all student services BMCC has to offer
- Assisted students and parents with financial aid information and procedures
- Organized, filed and updated data on computer server
- Responsible for efficient service in providing pertinent information to students
- Handled client correspondence and tracked records to foster office efficiency
- Recognized student issues prior to escalation and applied appropriate techniques for effective resolution
- Entered student data using Cunyfirst, following procedures to keep information private
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Seasonal Sales Associate
Shakespeare and Co. Booksellers
New York, NY
08.2016 - 09.2016
- Responsible for efficient customer service
- Assisted college students in renting, selling and purchasing textbooks/books for courses
- Updated data on computer server
- Reviewed, processed and followed up on outgoing orders to customers
- Maintained records related to sales, returns and inventory availability
- Prepared merchandise for sales floor by pricing or tagging
- Developed, marketed and sold full range of products and support services
- Completed orders and organized product deliveries to meet customer timetables
- Managed over 40 customer calls per day
Sales Associate
Bath and Body Works
New York , NY
09.2014 - 12.2015
- Kept accounts of incoming and outgoing inventory
- Completed daily financial reports
- Responsible for efficient customer service
- Answered telephone inquiries
- Engaged with customers to effectively build rapport and lasting relationships
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Achieved perfect attendance and on-time record
- Provided positive first impressions to welcome existing, new and potential customers
- Increased sales by 10%
- Helped customers locate products and checked store system for merchandise at other sites
Administrative Assistant
MTA New York City Transit
East New York, NY
07.2014 - 08.2014
- Participated and assisted in orientations for incoming employees
- Engaged in multimedia presentations with project managers
- Participated and assisted in workshops
- Responsible for research and written reports on university programs
- Maintained and updated database
- Created PowerPoint presentations for business development purposes
- Organized weekly staff meetings and logged minutes for corporate records
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Managed office related tasks and over 30 student calls per day
Sales Associate
Barista
New York, NY
05.2011 - 12.2013
- Answered inquiries, filed and prepared orders for customers
- Confirmed and scheduled appointments
- Supervised income and outgoing inventory
- Created visual displays for advertisement of products
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Increased sales by offering advice on purchases and promoting additional products
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Managed over 20 to 30 orders per day
Education
Master of Arts -
Hunter College of The City University of New York
New York, NY07.2019
TOFEL - English Education
VIPKID
VIPKID 2019
B. A. - Psychology & English, Literature
Hunter College of The City University of New York
New York, NY01.2016
Skills
- Classroom Discussions Facilitation
- Assignment Grading
- Verbal and Written Communication
- Course Material Evaluation
- Relationship Building
- Data Entry and Maintenance
- Customer Data Confidentiality
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- De-escalation Techniques
- Efficient and Detail-Oriented
Languages
Spanish
Native or Bilingual
Timeline
Online English Teacher/tutor
VIPKID Teaching Company
04.2019 - Current
Assistant
Echios: Intelligent Learning Solutions
05.2018 - Current
College Assistant/Tutor
Borough of Manhattan Community College
08.2017 - 11.2017
Assistant
Speech Language Pathologist Cooke Center Academy
08.2016 - 08.2020
Seasonal Sales Associate
Shakespeare and Co. Booksellers
08.2016 - 09.2016
Sales Associate
Bath and Body Works
09.2014 - 12.2015
Administrative Assistant
MTA New York City Transit
07.2014 - 08.2014
Sales Associate
Barista
05.2011 - 12.2013
Master of Arts -
Hunter College of The City University of New York
TOFEL - English Education
VIPKID
B. A. - Psychology & English, Literature
Hunter College of The City University of New York