MENBELYN JOYA
San Diego,California
Summary
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
17
17
years of professional experience
Work History
Mechanical Assembler
Intelligent Technologies
08.2024 - Current
- Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
Test Technician
Becton Dickinson
05.2024 - 08.2024
- Conducted tests on electronic components, products, assemblies and systems to determine functional performance.
FRONT OFFICE SUPERVISOR/ Revenue Management
Paseo Premier Residences Inc.
01.2019 - 12.2023
- Ensures team efficiency for excellent feedback.
- Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- As a revenue management the main duties is to have the right prices for hotel rooms and other services
- This involves employing yield management techniques, which essentially means adjusting prices based on factors like demand, seasonality, special events, and competitor rates
- Harmonious relationship with various departments to achieve one common goal: maximizing revenue and profitability
FRONT OFFICE ASSOCIATE| RESERVATION OFFICER
Paseo Premier Residences Inc.
01.2015 - 12.2015
- Executed guest check-in and check-out procedures.
- Coordinate reservation processes.
- Educated clients on available payment options.
- Collected required information from guests during registration.
- Ensured smooth check-in by welcoming guests and allocating accommodations.
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated bookings and payment
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
Dining Staff
Technopark Hotel Development Corporation
01.2009 - 12.2011
- The main duties are seating customers, presenting menu options, taking orders accurately, delivering orders efficiently maintaining cleanliness, checking food quality and accepting payments
- Ensure smooth communication with kitchen staff for foremost transaction
Captain Waitress
Eagle Ridge Golf and country Club Aoki Restaurant
04.2008 - 02.2009
- Basic duties are monitoring servers, assigning tasks, solving customer issues, making sure tables are cleared as fast as possible, reporting to the dining manager, and ensuring a high quality of the dining experience
- Ensure that all the orders are being evaluated
Education
Bachelor of Science - Hotel And Restaurant Management
Cavite State University
Indang Cavite Philippines05-2007
Skills
- Quality assurance
- Manufacturing experience
- Customer service
- Strong work ethic
- Exceptional customer service
- Guest engagement
Timeline
Mechanical Assembler
Intelligent Technologies
08.2024 - Current
Test Technician
Becton Dickinson
05.2024 - 08.2024
FRONT OFFICE SUPERVISOR/ Revenue Management
Paseo Premier Residences Inc.
01.2019 - 12.2023
FRONT OFFICE ASSOCIATE| RESERVATION OFFICER
Paseo Premier Residences Inc.
01.2015 - 12.2015
Dining Staff
Technopark Hotel Development Corporation
01.2009 - 12.2011
Captain Waitress
Eagle Ridge Golf and country Club Aoki Restaurant
04.2008 - 02.2009
Bachelor of Science - Hotel And Restaurant Management
Cavite State University
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