Menbere Surafiel
Kennesaw,GA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in an array of different leadership roles. Ranging from my time as a coach to my role now as a director. The two most important parts of team success in my opinion, are cohesion and efficiency from my point of view as a leader. I make an effort in whatever role I am in to bring my team together. That may mean ice breakers for some, it may mean team outing for others. My job is to figure out how to bring my unit together even if it is just for a singular assignment so I am able to yield the best result. From there, the next step is to build an efficient plan and structure. To reach goal effectively there needs to be a clear path of how we will gain our success. Depending on if it's a long or short term goal, that is how I will assess and formulate what the most effective path will be. Along with me understanding my personnel and how they best operate.
Overview
3
3
years of professional experience
Work History
Director of Operations
Here 2 Help Incorporated
10.2023 - Current
- Here 2 Help Incorporated is a non profit organization out of Atlanta, GA. In October of 2023, I was selected to become Director of Operations over the Young Adult department of the incorporation. Since being selected, I have been able to lead,organize, and facilitate several community outreach events within my community and even beyond my own. Our mission statement at H2H Inc. is very simple. Our mission is to have the most positive impact we can on our communities. So far I have only seen success.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
Personal Trainer
Self Employed Services
04.2022 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Also worked specific to basketball. Training ages 8-21 taught me a lot as it pertains to, how to teach people in different developmental stages. I also learned how to manage different personalities. With my younger kids I had to learn how to appeal to them as well as their parents.
Basketball Coach
Gwinnett County Schools
08.2022 - 08.2023
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalized coaching and feedback.
- Promoted good sportsmanship with competing teams on- and off-field.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
- I was able to be a positive role model for team participants, my community, as well as my co-coaches at a young age.
- Built strong, cohesive teams by fostering a positive and supportive environment.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Adjusted coaching style according to each athlete''s learning style to maximize potential improvement.
- Increased player motivation with tailored goal-setting and progress tracking strategies.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Developed strong relationships with athletes'' parents to encourage open communication and collaboration regarding player development.
Sales Representative
Vivint Home Security
02.2022 - 12.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Associate
Floor & Decor
01.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree - Business Administration And Management
Kennesaw State University
Kennesaw, GA12.2026
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Business Management
- Process Improvement
- Process Improvements
- Quality Assurance
- Leadership training
- Workforce Planning
- Performance Analysis
- Teamwork and Collaboration
- Operations Management
- Team Leadership
- Staff training/development
- Staff Management
- Employee Development
- Decision-Making
- Business Leadership
- Customer Service
- Data Analysis
- Effective leader
- Customer Relations
- Human Resources
- Recruitment
- Budget Development
- Employee Motivation
- Delegating Work
- Management Team Building
- Schedule Management
Reading, Basketball, Debate
Basketball has been a passion of mine since I was about four years of age. Hence why I coach and train individuals with any time that my schedule affords. I did play but my body didn't necessarily agree with the sport through my years. So i decided to find other ways to fulfill my love for the game. That is also where debate comes into play. I can professionally argue all day about why LeBron James is the greatest of all time! Anything basketball related I could spend my whole day going back and forth on, it's been that way since middle school. As I get older that love for debate has spilled over into different facets of my life. I am not one to move along with social norms/ expectations. Because of that, if I feel like I need to challenge my peers, I am quick to do so. I am a very independent thinker. Finally reading is something that I have actually picked up as of late. I have become obsessed at the age of 21, with elevating myself as a young man. I feel like reading is one of the best ways I can do that. We all understand that knowledge is power. The best most powerful thing that I can do for myself in my life is fuel myself with knowledge.
Timeline
Director of Operations
Here 2 Help Incorporated
10.2023 - Current
Basketball Coach
Gwinnett County Schools
08.2022 - 08.2023
Personal Trainer
Self Employed Services
04.2022 - Current
Sales Representative
Vivint Home Security
02.2022 - 12.2022
Sales Associate
Floor & Decor
01.2021 - 02.2022
No Degree - Business Administration And Management
Kennesaw State University