Summary
Overview
Work History
Education
Skills
Timeline
Generic

Menden Knigge

Seffner,FL

Summary

Versatile and dependable individual who works well with others, on teams, or alone. An exceptional eye for the often overlooked details. Great interpersonal skills. Proven success providing high-quality customer service in fast-paced, high-stress environments. Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Able to multi-task and communicate with customers in a friendly and welcoming way. Hardworking with a strong work ethic.


Overview

7
7
years of professional experience

Work History

Housekeeper

Florida Presbyterian Homes
Lakeland, FL
06.2022 - Current
  • Disinfecting and mopping bathrooms, hallways, dining room, lobby, and kitchen, to keep facilities sanitary and clean.
  • Disposing of trash and recyclables each day to avoid waste buildup.
  • Resident Rooms: Cleaning and restocking resident rooms with items such as toilet paper, paper towels, and soap. Sweeping and mopping floors. Sanitizing high-touch surfaces. Paying close attention to bathroom and room sanitization and overall room cleanliness.
  • Documenting and reporting necessary facility and building repairs observed.
  • Paying close attention to finer details such as cleaning baseboards, wiping walls, polishing stainless steel, disinfecting handrails and door knobs, dusting, and cleaning windows and mirrors.
  • Wears necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Utilizes chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Verified cleanliness and organization of storage areas and carts.

Private Nanny

Kelly And Sonja Knigge
Brandon, FL
02.2013 - 02.2020
  • Nannied for three children.
  • Organized and cleaned home after activities by picking up toys and straightening up playroom.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared breakfasts, lunches, dinners, and snacks each day.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, combed hair, and helped with teeth brushing as part of bedtime and morning routines.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Involved children in caring for household pets and chores.
  • Completed daily household chores such as: doing dishes, taking out trash and recycling, cleaning and organizing, sweeping and mopping, feeding pets, cleaning bathrooms, bedrooms, and all living spaces.
  • Received CPR certification while working as nanny to further increase my knowledge of what to do if such emergencies arose.
  • Closely cared for children when sick or feeling unwell and kept important list of appropriate medications to administer if necessary.
  • Maintained updated list of emergency contact information and children's health information for emergencies.
  • Helped with homeschooling and projects when needed.
  • Led indoor and outdoor activities to entertain and occupy children.

Restaurant Food Server

Pizza Hut
Lakeland, FL
-
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes, cups, and utensils for cleanliness.
  • Washed dishes, cups, and utensils if needed.
  • Answered calls for phone orders.
  • Prepared food and beverages.
  • Cleaned, sanitized, and restocked restaurant in downtime and during closing shifts.
  • Kept drink station, buffet, dining area, bathroom, kitchen, and floors, clean.
  • Was awarded employee of month in recognition of dedication to hard work and ability to learn and adapt.

Education

High School Diploma -

American School
Lansing, IL
06.2011

Skills

  • Safety Requirements and Protocols: Cleanliness, Sanitization, and Safety Standards
  • Supply Replenishment/ Restocking
  • Front of House Service
  • Positive Team Player
  • Problem Detection and Resolution
  • Customer Satisfaction
  • Transactions, Cash Handling, Cash Register Operations
  • Restaurant Operation
  • High-Volume Environments
  • Leading By Example

Timeline

Housekeeper

Florida Presbyterian Homes
06.2022 - Current

Private Nanny

Kelly And Sonja Knigge
02.2013 - 02.2020

Restaurant Food Server

Pizza Hut
-

High School Diploma -

American School

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Menden Knigge