MENDESHA PARTEE
Las Vegas,NV
Summary
Dedicated Customer Service Representative/Medical Assistant/Supervisor/Chat Supervisor/HR Assistant motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients. Reliable and driven, with strong time management and prioritization abilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Appointment Setter
Bright Solar Marketing
05.2023 - 12.2023
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
HR Assistant
Aston Carter
10.2021 - 05.2023
- Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
- Enhanced communication within the organization by managing internal newsletters and announcements.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
Call Center Supervisor/Remote
UnitedHealth Group
01.2021 - 12.2021
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative/Supervisor/Chat Supervisor
Airbnb / Sutherland Global Service
06.2016 - 01.2021
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Streamlined workflow for faster response times through regular team training sessions.
- Implemented new policies and procedures to improve overall customer service quality.
- Reduced employee turnover by fostering a positive work environment and providing supportive leadership.
- Monitored performance metrics to identify areas of improvement and implement necessary changes.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
Customer Service/Supervisor
UPS
11.2014 - 06.2016
Medical Assistant/Supervisor
Victorian Medical Group
07.2005 - 10.2013
Customer Service
A Place Called Home
05.1999 - 10.2009
- Worked with customer service representatives to handle escalated customer issues.
- Achieved individual sales goals and customer service goals.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Coached call center staff through challenging customer service issues.
Education
Diploma Certification - Medical Assistant
U.E.I
Los Angeles, CA01.2005
Diploma - High School Basic
Los Angeles High School
Los Angeles, CA01.1999
Skills
- Customer Service
- Call Center
- CSR
- Customer Care
- Venipuncture
- Experience Administering Injections
- Vital Signs
- Phlebotomy
- EMR Systems
- Medical Scheduling
- Patient Care
- Medical Office Experience
- Medical Records
- Insurance Verification
- Hospital Experience
- Laboratory Experience
- Computer Skills
- Supervisor (10 years)
- Time management
- Supervising experience
Certification
- Driver's License
- CPR Certification
- AED Certification
- Certified Medical Assistant
Timeline
Appointment Setter
Bright Solar Marketing
05.2023 - 12.2023
HR Assistant
Aston Carter
10.2021 - 05.2023
Call Center Supervisor/Remote
UnitedHealth Group
01.2021 - 12.2021
Customer Service Representative/Supervisor/Chat Supervisor
Airbnb / Sutherland Global Service
06.2016 - 01.2021
Customer Service/Supervisor
UPS
11.2014 - 06.2016
Medical Assistant/Supervisor
Victorian Medical Group
07.2005 - 10.2013
Customer Service
A Place Called Home
05.1999 - 10.2009
Diploma Certification - Medical Assistant
U.E.I
Diploma - High School Basic
Los Angeles High School
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