Rose Linda Mendoza
Bellflower,CA
Summary
Obtain the position of Manager. Currently working in the capacity of Rail Instructor with excellent interpersonal skills and ability to foster positive learning environment conducive to success. Imparted comprehensive topical knowledge in varied modalities to enhance deeper learning. Developed meaningful test instruments to complement and validate course curriculum. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable in all areas of Rail ROC/All rail yards under the title of Mark up/Yard control/Field and start ups. and making complex concepts easier to understand while challenging task to think critically. Monitored New hires Rail Operation Supervisors focused on student progress and adjusted instruction as needed. Familiar with different assessments and pedagogical methods to help gauge understanding and learning. Highly tolerant of on going changes and dedicated to supporting safe classroom environment. Energetic and motivated with extensive knowledge in various subjects.
Overview
40
40
years of professional experience
1
1
Certification
Work History
RTOS Instructor
LACMTA, Rail Operations Control Center
08.2006 - Current
- Trains and certifies new and existing RTOS into the position of Rail Controller
- Trains and certifies new and existing TCU personnel into the position of CCTV Observer
- Maintains an in-depth understanding of Metro Rail Rules, Procedures, and Policies.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Created lessons and online testing materials to facilitate remote learning.
Manager of Operations
LACMTA
12.2020 - 05.2021
- Established positive and effective communication among Rail Operation Controllers and support demanding events assist in reducing miscommunications.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies and procedures and Policies to maintain responsiveness to demands
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with Rail Operation Controllers.
- Accurately to provide business with resources needed to operate smoothly and Safely
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed and motivated employees to be productive and engaged in work.
RTOS Yard Controller
LACMTA, Division 22 - Green Line Yard Mark Up
04.2011 - 04.2012
- Held mark up position at Rail Division
- Mark Up position duties included scheduling and filling Train Operator's work run assignments on weekly basis
- Tracking and documentation of Train Operator absences
- Assisted Division Management with accommodating Train Operator requests, while minimizing impact to manpower availability
- Coordinated with Rail Fleet Services department to maintain sufficient vehicle rollout and maintenance requirements.
RTOS Yard Controller
LACMTA, Division 11 - Blue Line Yard Mark Up
11.2009 - 04.2011
- Prepared balance of manpower and extra board reports and prepare statements for everyday review to satisfy Union/Operators runs and assignments.
- Completed payroll entries, reconciliations, and account analysis to prepare daily financial documents and general account management for overtime and time claims or rest time for operators.
- Managed daily yard functions in collaboration with accounting and payroll for operators.
- Worked with maintenance for availability for roll out and the replacement of trains for the mainline and to satisfy the published summary.
RTOS Yard Controller
LACMTA, Division 22 - Green Line Yard Mark Up
08.2008 - 11.2008
- Held the mark up position at a Rail Division
- The Mark Up position duties included scheduling and filling Train Operator's work run assignments on a weekly basis
- Tracking and documentation of Train Operator absences
- Assisted Division Management with accommodating Train Operator requests, while minimizing the impact to manpower availability
- Coordinated with Rail Fleet Services department to maintain sufficient vehicle rollout and maintenance requirements.
RTOS Controller / Field Supervisor
LACMTA, Rail Operations Control Center
07.2001 - 08.2006
- Certified Rail Controller on all Rail Lines
- Duties included overseeing all mainline and maintenance activities
- Implementing failure management strategies in response to rail accidents or incidents
- Documenting all mainline activities and performing notifications to Rail Transportation Management as required.
- Supervised accurate, efficient, and compliant completion of daily reporting for schedule summary.
- Reviewed head ways and delays and provide data to give accurate presentations and forecasts to upper management.
RTOS Green Yard Line Start Up
LACMTA, Green Line Yard Rail Activation Project
01.2001 - 06.2001
- Duties included establishing the new Rail Division
- Creating Train Operator work run assignments to meet passenger service requirements
- Coordinated with Rail Fleet Services department to maintain sufficient vehicle rollout and maintenance requirements.
- Evaluated current processes to develop improvement plans.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Skilled at working independently and collaboratively in a team environment.
RTOS Field Supervisor
LACMTA, Rail Operations Control Center
07.1997 - 01.2001
- Duties included responding to Rail Vehicle accidents and incidents on all Rail Lines
- Coordinating with Law Enforcement and Fire Department personnel during emergencies
- Enhancing safety and customer service by monitoring Train Operator performance and activities on the mainline.
Acting RTOS Red Line Start Up Segment 2B
LACMTA, Red Line Rail Activation Project
07.1996 - 07.1997
- Duties included testing and assisting Metro Contractors with the delivery of Heavy Rail equipment and rail facilities
- Facilitated the Metro Contractors with the construction and testing of the rail signaling system
- Monitored rail signal system during pre-revenue operations for quality assurance.
- Evaluated current processes to develop improvement
- Produced detailed and relevant reports for use in making daily decisions.
- Gathered, documented, and reports to submit on a daily basis
Train Operator
RTD
07.1995 - 07.1996
- Maintained a safe record and provided excellent customer service
- Certified as Train Operator at multiple divisions.
- Maintained records of train movements, daily logs and train performance reports.
- Added or detached loads by coupling or uncoupling cars.
- I was directed by operations during disruptions in service, providing for diversion of trains, adding stops and connections, general train movements and flow of information to crews and customers.
- Track switches and activated traffic signals by operating controls as a Train Operator.
- Communicated with ROC dispatchers about train capacity and timetables.
Bus Operator
RTD
02.1984 - 07.1995
- Maintained a safe driving record and provided excellent customer service
- Certified on multiple coaches, and numerous lines at several bus divisions.
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Contacted BOC dispatchers and company mechanics to report vehicle issues and other problems.
- Accepted and processed fares.
- Transported customers to and from various locations from Los Angeles/Pasadena/Riverside/Pomona
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Retained bus system, route and stop knowledge for informative customer advice.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Collected accurate fares ahead of travel, including cash, tokens and passes.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
Education
High School Diploma -
Sierra High School
Whittier, CA06.1976
Skills
- Curriculum Development
- Lesson Planning
- Effective lesson planning
- Multicultural sensitivity
- Conflict Resolution
References
Kenneth Elam, Director of Rail Transportation Instruction, (213) 922-3265, elamk@metro.net
Certification
- Certified TSI Instructor, Certified Train Controller Instructor and Instructor.
Languages
Spanish
Limited Working
Timeline
Manager of Operations
LACMTA
12.2020 - 05.2021
RTOS Yard Controller
LACMTA, Division 22 - Green Line Yard Mark Up
04.2011 - 04.2012
RTOS Yard Controller
LACMTA, Division 11 - Blue Line Yard Mark Up
11.2009 - 04.2011
RTOS Yard Controller
LACMTA, Division 22 - Green Line Yard Mark Up
08.2008 - 11.2008
RTOS Instructor
LACMTA, Rail Operations Control Center
08.2006 - Current
RTOS Controller / Field Supervisor
LACMTA, Rail Operations Control Center
07.2001 - 08.2006
RTOS Green Yard Line Start Up
LACMTA, Green Line Yard Rail Activation Project
01.2001 - 06.2001
RTOS Field Supervisor
LACMTA, Rail Operations Control Center
07.1997 - 01.2001
Acting RTOS Red Line Start Up Segment 2B
LACMTA, Red Line Rail Activation Project
07.1996 - 07.1997
Train Operator
RTD
07.1995 - 07.1996
Bus Operator
RTD
02.1984 - 07.1995
High School Diploma -
Sierra High School
- Certified TSI Instructor, Certified Train Controller Instructor and Instructor.
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