Mendy Allen
Pleasant View,TN
Summary
Seasoned HR and Payroll Manager with a proven track record at CPDO Management Company, adept in labor law compliance and HR leadership. Excelled in optimizing staffing, enhancing payroll administration, and mentoring teams. Achieved significant improvements in employee satisfaction and operational efficiency, demonstrating a strong ability to guide and support staff while enforcing key policies.
Overview
23
23
years of professional experience
Work History
Human Resources Manager
Chord Specialty Dental Partners, formerly CPDO Mgt
Nashville, TN
10.2012 - 11.2024
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Ensured compliance with federal, state and local employment laws.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Provided HR consultation services to leadership and department heads.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Held exit interviews and documented information discussed with employees.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Aligned HR policies with federal and local regulations.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Suggested promotions and wage increases according to employee performance.
- Researched industry trends to inform compensation and performance strategies.
- Scheduled random drug testing for employees to diminish regularity risks.
Payroll/Human Resources Manager
CPDO Management Company
Smyrna, TN
10.2012 - 11.2024
- Calculated and processed payroll for over 200 employees on a bi-weekly basis.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Resolved discrepancies between payroll records and timekeeping systems.
- Reconciled monthly payroll accounts to ensure accurate payments to employees.
- Provided technical support to staff members regarding the use of the payroll system.
- Managed the processing of new hires and terminations in the payroll system.
- Maintained detailed records of all wage calculations and deductions.
- Prepared reports related to wages, taxes, garnishments, 401K contributions and benefits packages.
- Assisted with audits related to compensation plans by providing requested documents in a timely manner.
- Analyzed trends in employee compensation levels across various departments and divisions within the organization.
- Developed processes for streamlining the workflow associated with payroll operations.
- Advised management on best practices for managing employee wages and salaries.
- Reviewed timesheets for accuracy before submitting them to accounting department.
- Processed requests from employees related to direct deposit enrollment or address changes.
- Performed quality checks on final payrolls prior to their transmission or distribution.
- Managed payroll for temporary, hourly and salaried employees.
- Processed employee rehires, transfers, terminations and withholdings.
- Generated relevant paperwork and payroll reports.
- Calculated overtime, vacation sick hours and other categories of time.
- Calculated and applied wage garnishments.
- Responded to requests for information as company expert on payroll operations.
- Onboarded new employees in time reporting and payroll systems.
- Coordinated child support deductions and distributed wage assignments.
- Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
- Assisted with audits by preparing accounts and providing information.
- Entered corrected records into software and added additional adjustments as required.
- Collaborated with external auditors during annual audits, providing necessary payroll records and explanations.
- Facilitated payroll-related training sessions for new hires and ongoing education for existing staff.
- Ensured compliance with garnishment orders and other legal requirements affecting employee pay.
- Updated and maintained employee payroll records, ensuring confidentiality and data security.
- Managed comprehensive payroll processing for large employee base, ensuring accuracy and compliance with federal and state laws.
- Resolved complex payroll issues, serving as the primary point of contact for employee inquiries and concerns.
- Developed and enforced payroll policies and procedures to ensure consistent and fair employee compensation.
- Managed year-end processing tasks, including tax document preparation and distribution to employees.
- Administered employee benefits programs in coordination with payroll processing, including 401(k), health insurance, and PTO accruals.
- Oversaw the implementation and maintenance of payroll systems, streamlining operations and improving efficiency.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Ensured compliance with federal, state and local employment laws.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Held exit interviews and documented information discussed with employees.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Aligned HR policies with federal and local regulations.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Helped with employee transfers and referrals.
- Suggested promotions and wage increases according to employee performance.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Researched industry trends to inform compensation and performance strategies.
- Scheduled random drug testing for employees to diminish regularity risks.
Office Manager
CPDO
Clarksville, TN
10.2012 - 11.2024
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Surgery Scheduling Coordinator
Specialty Surgery Center
Nashville, TN
01.2002 - 06.2012
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Communicated with insurance companies to determine coverage for specific procedures.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Attended meetings with hospital staff members to discuss new policies or procedures related to surgical scheduling.
- Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
- Resolved any discrepancies between patient records and pre-surgery documentation.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
- Prepared detailed summaries outlining expected costs associated with various surgical procedures.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Checked patient insurance and collected pre-authorizations from providers.
- Distributed treatment and procedural information to patients.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Managed patient check-in and check-out procedures and processed payments.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Arranged hospital admissions for patients as required.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
High School Diploma -
McGavock
Nashville06-1994
Skills
- Labor law compliance
- HR leadership
- Policy enforcement
- HR guidance
- Post-hire check-ins
- Records management
- Policy making and enforcement
- Compensation and benefits
- Unemployment claims management
- Recordkeeping
- Staffing optimization
- Payroll administration
- Staff compensation
- Performance appraisal
- Payroll coordination
- Corrective action planning
- HRIS management
- Employee support
- Training and mentoring
- Orientation preparation
Timeline
Human Resources Manager
Chord Specialty Dental Partners, formerly CPDO Mgt
10.2012 - 11.2024
Payroll/Human Resources Manager
CPDO Management Company
10.2012 - 11.2024
Office Manager
CPDO
10.2012 - 11.2024
Surgery Scheduling Coordinator
Specialty Surgery Center
01.2002 - 06.2012
High School Diploma -
McGavock
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