Mendy Cox
Vail,AZ
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
Referral Management Clerk
Prairie Quest/USAF
Tucson, AZ
05.2023 - Current
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Assisted patients in understanding the referral process, including eligibility requirements and procedure codes.
- Prepared reports summarizing referral activity as requested by management.
- Communicated with patients with compassion while keeping medical information private.
- Processed incoming and outgoing referrals in accordance with established policies and procedures.
Medical Office Assistant
Avosys/USAF
Tucson, AZ
09.2021 - 05.2023
- Communicated with patients with compassion while keeping medical information private.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled appointments for patients via phone and in person.
Patient Access Team Lead
Tucson ER & Hospital
Tucson, AZ
10.2019 - 09.2021
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Verified demographics and insurance information to register patients in computer system.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Provided directions and information to patients and families, enhancing their hospital experience.
Education
EKG Techincian -
Oklahoma City Community College
Oklahoma City, OK04-2019
Some College (No Degree) - Early Childhood Education
Ashford University
San Diego, CA01-2010
GED -
Valley Union High School
Elfrida, AZ05-1998
Skills
- Organizational skills
- Workflow management
- Attention to detail
- Customer engagement
- Staff education and training
- Customer consulting
- Relationship building and management
- Problem-solving abilities
Timeline
Referral Management Clerk
Prairie Quest/USAF
05.2023 - Current
Medical Office Assistant
Avosys/USAF
09.2021 - 05.2023
Patient Access Team Lead
Tucson ER & Hospital
10.2019 - 09.2021
EKG Techincian -
Oklahoma City Community College
Some College (No Degree) - Early Childhood Education
Ashford University
GED -
Valley Union High School
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