Mendy Crenshaw
Newton,AL
Summary
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Toasty Hoagie Food Truck
10.2024 - 07.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
CSR/Cashier Team Lead
Wiregrass Electric Coop
08.2013 - 12.2019
- Generated service orders and work requests for Member accounts
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Customer Service Representative
Deep South Home Medical
02.2012 - 08.2013
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Processed service orders from medical facilities for delivery to patients and verified insurance coverage
Senior Director
Growing Room Child Development Center
11.2007 - 06.2010
- Managed daily operations of Child care center
- Adhered to all State of Alabama policies and procedures
- Adhered to all Growing Room CDC policies and procedures
- Maintained staff records- daily work schedule, interviews, curriculum, and hiring/termination of staff
- Maintained student records- enrollments, health records, tuition payments
- Handled parent concerns in a prompt, professional manner through phone conversation, meeting or email
Education
No Degree -
George C Wallace Community College - Dothan
Dothan, ALHigh School Diploma -
Ashford High School
Ashford, AL05.1992
Skills
- Exceptional Customer Service skills
- Operations management
- Documentation and reporting
- Creativity, Enthusiasm and Dedication
Affiliations
Bright Key Volunteer- Heard Elementary School
Timeline
Owner/Operator
Toasty Hoagie Food Truck
10.2024 - 07.2025
CSR/Cashier Team Lead
Wiregrass Electric Coop
08.2013 - 12.2019
Customer Service Representative
Deep South Home Medical
02.2012 - 08.2013
Senior Director
Growing Room Child Development Center
11.2007 - 06.2010
High School Diploma -
Ashford High School
No Degree -
George C Wallace Community College - Dothan
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