Mendy Donley

• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
• Optimized in-store merchandising and monitored inventory availability to increase sales.
• Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
• Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
• Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

• Recruit, hire and develop a team to drive a culture of high performance and engagement
• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
• Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Built relationships with customers and community to establish long-term business growth.
• Accountable for team performance through teaching, coaching and providing meaningful feedback
• Support strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity
• Represent the brand and Promote community involvement
• Provides clear and direct communication of expectations
• Ability to lead and inspire others to learn and grow through coaching and mentoring
• Strength in driving metrics to deliver results that will meet or exceed business goals.

• Business owner and has ultimate responsibility for the daily operations of a high volume, high profile Under Armour store
• Accountable for effectively teaching, training and coaching store management into a high performing leadership team that achieves sales goals, meets merchandising brand standards and delivers operational excellence
• Teach, train and coach the store management team through successful completion of Division of Responsibilities (DOR) to develop future leaders for the company
• Develops succession plans to ensure career paths for all teammates; encourage teammates to pursue internal opportunities
• Mentor for the district, work directly with store managers on hiring of their management team and overall skill development.

Responsible for 16 stores in NE/IA/SD/MN/WI/IL

Responsible for 22 closing stores IL/IN/KY

• Recruiting, developing and motivating teams to deliver the company's vision, customer experience and Financial strategies for the stores in an assigned district
• Management of sales, operations and human resources to ensure maximum productivity and profitability
• Lead the district through inspiring and directed communication, team building and establishing effective business relationships
• Regularly interacts with the business partners from the corporate office.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Responsible for directing all merchandising, operational, and human resource functions for an individual store in order to achieve or exceed planned sales and profits
• Achieve or exceed planned sales and profits by effectively merchandising the store, managing human resources, and controlling expenses
• Ensures proper merchandise presentation, inventory levels, assortments, and signing through a cooperative effort
• Ensures that the store is properly staffed by maintaining high standards in the recruitment and selection of associates, by providing thorough training, and by maintaining a quality work environment that encourages the retention and development of talented associates
• Supervises and directs Merchandise Assistant Managers and Operations Assistant Manager.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

• Analyze KPI's to drive Sales and 'bottom-line' profits of the store
• Recruit, hire, train, evaluate and counsel store employees
• Schedule, organize and direct assignments
• Develop and implement employee performance evaluations and improvement
• Effectively manage employee turnover, by providing a positive working environment and handle employee issues appropriately and in a timely manner
• Ensure interior and exterior of store is maintained to company standards
• Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins
• Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis
• Provide exceptional customer service and ensure the employees also provide the same level of service
• Communicate, execute, and manage marketing and merchandising programs
• Execute and monitor loss prevention and shrink programs.