Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mendy Guerra

Victorville,CA

Summary

Motivated Customer Service Representative / Travel Advisor. Thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.

Overview

14
14
years of professional experience

Work History

Travel Advisor

Auto Club Of Southern California
Upland, CA
12.2013 - Current
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations, and collected payments to optimize trip planning.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Personal Banker

JP Morgan Chase
Victorville, CA
06.2011 - 01.2013
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Assisted customers with setting up or closing accounts, completing credit applications and signing up for new services.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Presented new and additional products and services to existing customers.
  • Approached prospective clients through cold calling and emails to meet sales targets.

Assistant Store Manager

V-Generation
Victorville, CA
01.2007 - 03.2011
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Approved regular payroll submissions for employees.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Education

High School Diploma -

Nogales High School
La Puente, CA
06.1991

Skills

  • Customer Service
  • Verbal and Written Communication
  • Active Listening
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Patient and Empathetic

Timeline

Travel Advisor

Auto Club Of Southern California
12.2013 - Current

Personal Banker

JP Morgan Chase
06.2011 - 01.2013

Assistant Store Manager

V-Generation
01.2007 - 03.2011

High School Diploma -

Nogales High School

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Mendy Guerra