Mendy Harrison
Montrose,GA
Summary
Analytical insurance underwriter with expertise in fraud. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with sales agents, customer service agents, claims adjusters, and claims investigators to achieve business goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, time management, and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Insurance Underwriter
GEICO
05.2004 - Current
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Representative
GEICO
11.1997 - 05.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
Education
BBA - Human Resources Management
Georgia Southern University
Statesboro, GA08.1997
Skills
- Strong knowledge of insurance policies, regulations, and underwriting guidelines
- Excellent analytical and decision-making skills to assess risks and determine policy eligibility
- Exceptional attention to detail and accuracy in policy evaluation and documentation
- Proficient in utilizing underwriting software and database systems
- Ability to work independently and as part of a team, managing multiple priorities effectively while providing support and guidance
- Proven ability to learn quickly and adapt to new situations
- Self motivated, with a strong sense of personal responsibility
- Organized and detail oriented with a strong work ethic
- Passionate about learning and committed to continuous improvement
- Excellent communication skills, verbal and written
Timeline
Insurance Underwriter
GEICO
05.2004 - Current
Customer Service Representative
GEICO
11.1997 - 05.2004
BBA - Human Resources Management
Georgia Southern University
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