Mendy Ndlovu
Grand Rapids,MI
Summary
Dynamic and results-driven professional with extensive experience at Double Tree by Hilton, excelling in customer service and mixology. Proven ability to enhance guest experiences through exceptional problem-solving and teamwork. Skilled in event planning and staff training, consistently achieving service excellence in fast-paced environments. Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. Dependable Customer Service Coordinator with robust experience in managing customer service teams and improving service procedures. Strengths include strong problem-solving skills, exceptional communication abilities, and sharp proficiency in using relevant software tools. Noteworthy impact made in previous roles by enhancing overall customer satisfaction levels and streamlining workflow processes.
Overview
14
14
years of professional experience
Work History
Bartender server
Double tree by Hilton
12.2024 - Current
- Mixologist, serving ensuring that customs have the best experience so that they will turn
- Addressing problem when they arise
- Problem solving
- Being a team player and always striving for service excellence
Server and trainer
Tommys tavern and tap
08.2021 - 10.2024
- Being the face of the Restaurant, ensuring that guest have a memorable dinning experience, defusing problems as they arise
- Training new staff so that things run smoothly
- Event planning, leading wait staff
- Gigi 2018385713
Nanny
Heather de
Summit, NJ
12.2022 - 06.2023
- Administered care for 3 children, overseeing daily routines and household management.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Heather 8648876256
Sales manager
Verizon
03.2021 - 12.2022
- Managing a team, reaching sales quotas, training new sales personal
- Being on the ground working with customers
- Motivating the team
- Sam 6094136417
Server
Rods Steak house
02.2019 - 09.2019
- Suggestive selling, taking order, controlling sections, event planning dealing with money, opening and closing
- Cathy 9735396666
Sales Manager
BIPSOS
02.2014 - 02.2018
- Company Overview: Sales and marketing business consultant
- Contacted lawyers in the UK marketing personal injury claims, motor accidents, injuries at work and slip as was as PPI claims created presentations for solicitors
- Supported sales team members to drive growth and development.
- Maintained accurate records of all transactions between customers and company representatives.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Sales and marketing business consultant
- Contact Mike +27 786853894
Social Media Manager
Sugar Bay Holiday Camp
03.2011 - 01.2014
- Company Overview: social media manager
- Running a team that would deal with camper injuries and sicknesses, running social media for the summer camp, editing videos for the camp
- Engaging with followers and seeing what they wanted to see from us
- Social media manager
- Developed and managed social media budgets, ensuring efficient allocation of resources for content and advertising.
- Collaborated with other departments to ensure brand consistency across all channels.
- Assisted in developing strategies for increasing followership and engagement rates.
Education
High School Diploma -
Tafleberg
Cape Town 12-2009
Skills
- Customer service
- Event planning
- Mixology
- Inventory management
- Sales techniques
- Staff training
- Problem solving
- Communication skills
- Team management
- Conflict resolution
- Time management
- Problem-solving
- Outstanding customer service
- Teamwork
- Stress management
- Professional service standards
- Cocktail service
Timeline
Bartender server
Double tree by Hilton
12.2024 - Current
Nanny
Heather de
12.2022 - 06.2023
Server and trainer
Tommys tavern and tap
08.2021 - 10.2024
Sales manager
Verizon
03.2021 - 12.2022
Server
Rods Steak house
02.2019 - 09.2019
Sales Manager
BIPSOS
02.2014 - 02.2018
Social Media Manager
Sugar Bay Holiday Camp
03.2011 - 01.2014
High School Diploma -
Tafleberg
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