Mendy Odom
Mobile,AL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Medical Assistant
Midi Health
Mobile, USA
03.2024 - Current
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Managed patient medical records by documenting information in electronic health record systems to ensure accuracy and accessibility
- Coordinated appointment scheduling for patients and other departments.
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Coordinated referrals to specialists or other healthcare providers based on physician recommendations to enhance patient care continuity
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
- Responded quickly during emergencies or urgent situations within the clinic setting
- Liaised between patients/families and healthcare providers to facilitate effective communication and address patient concerns
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
- Assisted with patient billing processes, including verifying insurance coverage and submitting claims
Certified Medical Assistant/Front Desk
Uptown Urgent Care
Mobile, USA
05.2023 - 06.2025
- Vital sign/ Intake / benchmark testing/ X-rays / therapeutic injections
- Conducted insurance verification for patient accounts
- Executed payment processing for transactions
- Oversaw debt collecting efforts to recover funds
Medical Assistant/Phlebotomist
USA IMC
Mobile, USA
10.2019 - 01.2023
- Vital signs / manual blood pressures
- Injections
- Patient documentation
- Lab testing
- Drawing blood/ testing blood and urine
- Managed patient charts
- Called patients back on lab results
- Made appointments for new and returning patients
- Worked with computer system Athena / Atlas
Medical Assistant
Pulmonary Associates
Mobile, USA
01.2018 - 10.2020
- Patient Management
- Insurance verification, deductibles & Patient portion owed.
- Vital signs / Manual blood pressure
- Injections
- Bench mark testing (allergy testing)
- Lab testing
- Schedule appointments for new and returning patients.
Medical NCO
US Army
Fort Hood, USA
11.2000 - 09.2008
- Managed daily office operations and equipment maintenance, ensuring accurate records for business supplies.
- Oversaw daily office duties for a staff of 8+.
- Managed incoming and outgoing calls for busy medical office.
- Organized files and supported research activities.
- Updated patient accounts and information on a daily basis.
- Maintained detailed logs of calls, appointments, travel arrangements, expense reports, and errands for efficient office management.
- Oversaw daily office functions for a staff of 8+, facilitating smooth operations and support.
- Led team of 6 client service representatives, coordinating essential services for soldiers in the field and at base.
Education
Medical Assistant Certification -
Virginia College
Mobile, AL 08.2014 - 03.2015
Skills
- I am able to do a number things due to being in the medical field for over 25 years Each job was specifically done for certain things
Certification
- CPR Certification
- Driver's License
- Certified Phlebotomy Technician
- Certified Medical Assistant, 12/01/22, 12/31/24
Military Service
United States Army, United States, E-5, 11/01/00, 09/30/09
Timeline
Medical Assistant
Midi Health
03.2024 - Current
Certified Medical Assistant/Front Desk
Uptown Urgent Care
05.2023 - 06.2025
Medical Assistant/Phlebotomist
USA IMC
10.2019 - 01.2023
Medical Assistant
Pulmonary Associates
01.2018 - 10.2020
Medical Assistant Certification -
Virginia College
08.2014 - 03.2015
Medical NCO
US Army
11.2000 - 09.2008