Dynamic and results-driven professional with extensive experience at UPS, excelling in package inspection and freight management. Proven ability to optimize loading efficiency and ensure safety compliance while fostering team collaboration. Skilled in forklift operation and effective communication, consistently enhancing operational workflows and achieving high standards in shipping coordination.
Overview
34
34
years of professional experience
Work History
Preloader
UPS
Pacific, WA
10.2017 - Current
Loaded packages onto delivery trucks in a fast-paced environment.
Organized packages by size and destination for efficient processing.
Inspected packages for damage before loading onto vehicles.
Ensured compliance with safety protocols during loading operations.
Collaborated with team members to optimize loading workflows.
Maintained cleanliness and organization of loading area daily.
Operated material handling equipment safely and effectively.
Assisted in training new preloaders on best practices and procedures.
Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
Ensured that all products were stored properly in designated areas.
Assisted with unloading trailers manually when necessary using appropriate tools such as dollies or carts.
Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
Adhered strictly to safety guidelines while operating material handling equipment inside the facility.
Maintained up-to-date knowledge of warehouse procedures and policies related to shipping and receiving activities.
Responded quickly to requests from supervisors regarding changes in order picking priorities.
Monitored inventory levels, identified damaged goods and reported discrepancies to supervisor immediately.
Reported any safety hazards or unsafe working conditions to management team promptly.
Loaded and unloaded freight from trucks with a hand-truck or pallet jack.
Organized incoming orders by SKU number, size, color for easy identification during pick and pack process.
Provided feedback on processes improvements which could increase efficiency in loading and unloading operations.
Verified shipments against shipping documents and inspected condition of packages.
Accurately recorded information such as item numbers, quantities received and shipped into database system.
Operated forklifts, reach trucks and other power equipment in order to move materials within the warehouse.
Unloaded materials by hand or with equipment to help team meet work demands.
Scanned, pushed and loaded items on conveyor line for loading into trailers.
Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
Communicated load, product or pallet issues to supervisor.
Collaborated with other movers when loading large equipment to prevent potential accidents.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Used scanners to track parcel information, condition or receipt.
Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
AM Bartender
Edgewater Hotel SixSeven Restaurant
Seattle, WA
04.2014 - 03.2016
Mixed cocktails and beverages for diverse clientele at upscale restaurant.
Provided excellent customer service in fast-paced dining environment.
Maintained cleanliness and organization of bar area throughout shifts.
Assisted in training new bartenders on drink preparation techniques.
Collaborated with kitchen staff to ensure timely service of drinks.
Handled cash transactions and processed payments efficiently.
Engaged guests in conversation to enhance their dining experience.
Performed opening and closing duties including restocking supplies.
Greeted customers and provided excellent customer service.
Developed good working relationships with fellow employees through effective communication.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Processed payments accurately and efficiently with POS system.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Resolved customer complaints in a professional manner.
Poured wine, beer, and cocktails for patrons.
Maintained inventory of liquor, beer, wine, and other beverage items.
Trained new bartenders on drink preparation and upselling techniques.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Checked identification cards for proof of age prior to serving alcohol beverages.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Provided drink suggestions to customers based on their preferences.
Assisted in setting up the bar for service shift.
Stocked ice bins and coolers as needed throughout shift.
Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Balanced daily registers and generated sales reports for management.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Collected and organized daily till totals and tips.
Cleansed glasses with sanitizing solution after each use.
Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Planned and coordinated special events to boost customer numbers and profits.
Participated in weekly team meetings to discuss goals and objectives set by management.
Attended regular training sessions to stay updated on new products or trends.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Effectively multitasked within fast-paced environment.
Made friendly conversation with customers to provide enjoyable bar experience.
Remained calm and poised during busy periods, promoting great customer service to guests.
Managed accurate bar tabs and processed cash and credit card transactions.
Arranged bottles and glasses behind bar to make attractive displays.
Described drink flavors and taste profiles to customers to help with ordering decisions.
Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Neatly sliced and pitted fruit for garnishing drinks.
Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Studied industry trends to inform planning of bar menu and development of new drink recipes.
Lead Bartender
Juno Restaurant
Seattle, WA
02.2010 - 12.2014
Supervised bar staff, ensuring high-quality service and efficient workflows.
Developed innovative cocktail recipes to enhance the drink menu offerings.
Trained new bartenders on techniques and customer service best practices.
Managed inventory, ordering supplies to maintain optimal stock levels.
Collaborated with kitchen staff to create drink pairings for menu items.
Handled customer inquiries and resolved complaints promptly and professionally.
Ensured cleanliness and organization of the bar area at all times.
Implemented training programs for staff on safety and sanitation standards.
Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
Trained new bartenders on drink preparation and upselling techniques.
Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
Created signature beverages to increase revenue and patron loyalty.
Stocked bar with beer, wine, liquor and related supplies.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Met customer, business operations, and server needs with minimal errors or delays.
Resolved customer complaints promptly and professionally while adhering to company guidelines.
Developed drink menus using seasonal ingredients, new products or specialties of the house.
Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
Prepared mixed drinks according to standard recipes.
Reduced inventory losses and moved older products by creating new drink menu items.
Performed cashier duties such as accepting payments from customers and making change accurately.
Planned and coordinated special events to boost customer numbers and profits.
Inspected all equipment used in the bar area for proper operation prior to each shift.
Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Advertised, marketed and recommended drink options to guests.
Increased average ticket amounts by upselling customers from shelf to premium brands.
Reinvented classic cocktails to complement new menu options.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Verified the age of customers purchasing alcoholic beverages.
Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Estimated daily beverage consumption to maintain proper inventory levels.
Maintained cleanliness of work area including wiping down surfaces and washing glassware.
Monitored patron alcohol consumption to encourage safety.
Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
Assisted management in developing promotional activities such as contests or giveaways.
Scheduled employee shifts based on business needs while ensuring adequate coverage during peak times.
Maintained list of ride services for inebriated customers to safely transport to destinations.
Produced and balanced daily and weekly sales reports to determine generated revenue.
Maintained a safe working environment by following all safety protocols.
Balanced daily registers and generated sales reports for management.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Upsold customers from shelf to premium brands to help boost sales.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Collected and organized daily till totals and tips.
Poured wine, beer, and cocktails for patrons.
Displayed and retained extensive knowledge of liquors, wines and entrees.
Effectively multitasked within fast-paced environment.
Remained calm and poised during busy periods, promoting great customer service to guests.
Worked in close collaboration with team members to ensure customers received high-quality service.
Arranged bottles and glasses behind bar to make attractive displays.
Managed accurate bar tabs and processed cash and credit card transactions.
Greeted guests with friendliness and professionalism.
Described drink flavors and taste profiles to customers to help with ordering decisions.
Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Neatly sliced and pitted fruit for garnishing drinks.
Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Dock Worker
USF Reddaway
Kent, WA
07.1992 - 09.2002
Operated forklifts to transport freight within the shipping area.
Loaded and unloaded cargo from trucks and containers efficiently.
Inspected shipments for damage and reported discrepancies promptly.
Maintained cleanliness and organization of the dock area consistently.
Collaborated with team members to ensure timely shipment processing.
Utilized hand tools for securing loads and preparing freight for transport.
Followed safety protocols to prevent accidents and ensure a safe workplace.
Assisted in inventory management by tracking incoming and outgoing shipments.
Cleaned and maintained dock areas including warehouses, storage yards, and workstations.
Stacked boxes on pallets according to size and weight requirements.
Ensured that all safety protocols were followed while working on the dockside.
Operated forklifts to move cargo around the dock area.
Reported any damages or discrepancies found during inspection of goods to supervisor immediately.
Communicated effectively with other workers regarding delivery schedules.
Maintained accurate records of all incoming and outgoing shipments.
Followed company policies related to security measures while handling packages.
Transported goods from one location to another using appropriate vehicles.
Organized warehouse inventory in an efficient manner.
Participated in company training programs to learn new skills and promote workplace safety.
Used electric forklifts and electric pallets to safely move pallets.
Inspected cargo for damage or defects.
Utilized hand tools such as hammers, wrenches, screwdrivers as needed.
Checked documents for accuracy prior to shipment.
Assisted in loading and unloading containers with heavy machinery.
Loaded and unloaded cargo from vessels, trucks, and railcars.
Monitored container levels for proper stacking heights before securing them for transportation purposes.
Sealed shipping containers with tape or plastic straps after checking their contents for accuracy against invoices or manifests.
Protected company inventory by maintaining and organizing storage areas.
Provided assistance in loading and unloading boats at marina sites when required.
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Conducted regular maintenance checks on equipment used at the dockside.
Maintained accurate records of inbound and outbound shipments.
Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Used scanners to track parcel information, condition or receipt.
Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Tagged and wrote identifying information on containers, boxes and cargo.
Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Packed boxes and stock using organizational guidelines.
Used digital database to keep records of units and stock moved.
Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Education
Associate of Applied Science - Avionics Technician
South Seattle Community College
Seattle, WA
10-1994
Associate of Applied Science - Avionics Technician
Spartan Of Aeronautics
Tulsa, OK
04-1991
Skills
Package inspection
Material handling
Freight management
Forklift operation
Safety compliance
Inventory tracking
Shipping coordination
Load optimization
Team collaboration
Effective communication
Conveyor loading
Efficient loading
Problem solving
Freight handling
Weight distribution
Loading dock operations
Maintaining cleanliness
Route planning
Shipping and receiving
Cleaning and organization
Pallet loading
Pallet jack operation
Material handling equipment
Workplace safety
Freight sorting
Order picking
RF scanners
Warehouse safety monitoring
Load planning
Package sorting
Barcode scanning
Repackaging
Pallet management
Package handling
Labeling accuracy
Deadline adherence
Proper lifting techniques
Shipment processing
Heavy lifting expertise
Assembly line work
Warehouse safety
Material handling regulatory compliance
Workplace cleanliness
Warehouse machine operation
Unloading proficiency
Sorting and labeling
Loading efficiency
[Software] for warehouse management
Storage area management
Team training and development
Stacking accuracy
Product shipments
Safe chemical handling
Vehicle loading
Forklift and pallet jack use
Operations monitoring
Visual inspection
Tool and supply organization
Hand-eye coordination
Accomplishments
Safety 3 yrs with USF Reddaway, Employee of Month Juno Restaurant, 5 yrs accomplishment with UPS.
Timeline
Preloader
UPS
10.2017 - Current
AM Bartender
Edgewater Hotel SixSeven Restaurant
04.2014 - 03.2016
Lead Bartender
Juno Restaurant
02.2010 - 12.2014
Dock Worker
USF Reddaway
07.1992 - 09.2002
Associate of Applied Science - Avionics Technician
South Seattle Community College
Associate of Applied Science - Avionics Technician