Menesha McCoy
Raleigh,NC
Summary
Objective: Acquiring essential life skills to thrive in a competitive career field. Utilizing talents and abilities to contribute to company success. Strong focus on organization, determination, trustworthiness, and versatility. Confident in seamlessly integrating into the organization as a dedicated long-term employee.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operator
RATP Dev
03.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assist those who need additional assistance.
Salon Assistant
Salon 2001
02.2020 - 02.2023
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
Customer Service Representative
McKesson
03.2017 - 01.2020
- Answered phones while addressing patient concerns and complaints promptly.
- Assess and approve patients' participation in the assistance program.
- Conducted benefit investigations tailored to each case.
Customer Service Representative
Xerox
03.2016 - 03.2017
- Coordinated scheduling and cancellation of vehicle reservations through Enterprise.
- Assisted customers with a warm, professional attitude.
- Resolved customer information and complaints.
- Handled online orders and credit card transactions.
Customer Service Lead
Food Lion
03.2014 - 02.2016
- Managed transactions swiftly at the cash register.
- Directed daily operations of cashier team.
- Handle responsibilities involving lottery, Western Union, and money order services.
- Executed secure cash collections with efficiency and accuracy.
Education
Associate in Applied Science (AAS) - Cosmetology
Wake Technical Community College
Raleigh, NC11.2021
Skills
- Critical thinking
- Multitasking
- Task prioritization
- Quality Assurance Recordkeeping
Certification
- Microsoft Office certified
- Licensed cosmetologist, present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operator
RATP Dev
03.2023 - Current
Salon Assistant
Salon 2001
02.2020 - 02.2023
Customer Service Representative
McKesson
03.2017 - 01.2020
Customer Service Representative
Xerox
03.2016 - 03.2017
Customer Service Lead
Food Lion
03.2014 - 02.2016
Associate in Applied Science (AAS) - Cosmetology
Wake Technical Community College
- Microsoft Office certified
- Licensed cosmetologist, present
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