Menesys Brito
Haverhill,Massachusetts
Summary
Experienced professional in guest services and early childhood development, with a
strong ability to manage multiple tasks while maintaining a positive and professional
demeanor. Skilled in creating engaging lesson plans, providing excellent customer
service, and resolving issues efficiently. Fluent in Spanish and English, enhancing
communication with a diverse clientele.
Overview
10
10
years of professional experience
Work History
Daycare Assistant
My Hive Daycare
Haverhill, Massachusetts
06.2014 - Current
- Crafted engaging lesson plans tailored to children's interests, blending fun with
educational content. - Ensured a safe and nurturing environment for children of all pre-school ages.
- Engaged in continuous professional development to stay abreast of childcare best
practices. - Managed financial tracking using spreadsheets for budget efficiency.
Customer Service Representative
Marshalls
Haverhill, Massachusetts
08.2015 - 09.2016
- Built positive customer relationships, enhancing satisfaction and loyalty.
- Resolved complaints with a focus on swift and amicable solutions.
- Guided customers through product selection to billing, ensuring a smooth shopping
experience. - Championed loyalty programs, contributing to sales growth.
Education
Associate of Business Administration - Hospitality
Northern Essex Community College
Haverhill, MA05-2020
High School Diploma -
Haverhill High School
Haverhill, MA05-2014
Skills
- Early Childhood Development
- Activities leadership
- Activity Planning
- Early education
- Activities Planning
- Retail sales customer service
- Inbound and Outbound Calling
- Customer Support
- Call Center
- client communication
- Answering question
- Customer Relations
- Problem-solving
- Recordkeeping
- Multilingual Communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Marshalls
08.2015 - 09.2016
Daycare Assistant
My Hive Daycare
06.2014 - Current
Associate of Business Administration - Hospitality
Northern Essex Community College
High School Diploma -
Haverhill High School