Menexy Marroquin
Normal,IL
Summary
Motivated and versatile professional with over 14 years of combined experience in customer service, healthcare, and management. I am seeking a leadership role that leverages my experience in team coordination, client relations, and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Director
Transitions by Go Green
02.2024 - Current
- Spearheaded the operations of Transitions by Go Green, overseeing service delivery, resource management, and process optimization
- Managed multiple teams, including field staff, customer service, and administrative personnel, ensuring smooth day-to-day operations
- Collaborated with senior leadership to design and implement operational strategies to meet company goals and client needs
- Developed and maintained key client relationships, ensuring satisfaction and retention
- Analyzed business performance data to identify areas for improvement and cost-saving opportunities
- Led recruitment, training, and staff development programs to enhance team performance
General Manager
Go Green Cleaning Company
01.2020 - 01.2024
- Managed all aspects of company operations, including team management, budget oversight, and quality assurance
- Led a team of [number] employees, overseeing performance evaluations, training, and professional development
- Developed and implemented operational policies that improved efficiency, streamlined processes, and enhanced customer satisfaction
- Ensured smooth scheduling and resource allocation for cleaning jobs, optimizing workforce productivity
- Handled customer relations, resolving any service-related issues and improving overall client satisfaction
- Contributed to the company's business growth through strategic marketing and business development
Assistant Manager
Go Green Cleaning Company
09.2017 - 12.2019
- Assisted in managing the day-to-day operations of the company, ensuring the quality of cleaning services met company standards
- Supervised and trained cleaning staff, ensuring effective performance and adherence to company protocols
- Managed scheduling and logistics to meet customer demands and optimize workforce productivity
- Addressed customer inquiries and complaints, ensuring high levels of satisfaction and service quality
- Assisted in implementing new operational procedures to improve service delivery and overall business performance
Receptionist
Go Green Cleaning Company
10.2016 - 09.2017
- Served as the primary point of contact for customers, answering calls, scheduling appointments, and addressing inquiries
- Coordinated service appointments and communicated with cleaning teams to ensure timely delivery
- Managed office documentation, including client records, service schedules, and billing information
- Assisted in customer service tasks, resolving any issues and ensuring clients were satisfied with the services provided
Waitress
El Toro Mexican Restaurant
08.2010 - 01.2017
- Delivered exceptional customer service in a fast-paced environment, taking orders and serving food and beverages
- Ensured dining areas were clean, organized, and welcoming for guests
- Worked closely with kitchen staff to ensure timely and accurate food delivery
- Managed customer concerns and provided solutions to ensure a positive dining experience
- Trained and mentored new waitstaff, improving team efficiency and service quality
Certified Nursing Assistant (CNA)
Westminster Village
09.2013 - 10.2016
- Provided hands-on care to patients, assisting with daily activities such as mobility, bathing, dressing, and feeding
- Monitored vital signs and health conditions, reporting changes to healthcare professionals
- Maintained patient records, ensuring accurate documentation of care provided
- Worked closely with medical staff to ensure patients received appropriate treatments and comfort
- Fostered a compassionate and supportive environment for patients and their families
Education
Associate of Arts -
Heartland Community College
Normal, IL05-2018
Skills
- Leadership & Team Management
- Operations Optimization & Process Improvement
- Budget Management & Financial Oversight
- Customer Relationship Management
- Staff Training & Development
- Conflict Resolution & Problem Solving
- Scheduling & Resource Allocation
- Excellent Communication & Interpersonal Skills
- Time Management & Multitasking
- Operations management
- Process optimization
- Customer service
- Team leadership
- Budget oversight
- Resource management
- Quality assurance
- Performance evaluation
- Client relationship management
- Staff management
- P&L Administration
- Time management
- Human resources management
- Administrative skills
- Proficient in ADP and Paycom
- Labor cost controls
Certification
- Certified Nursing Assistant (CNA)
- Certified organizer and declutterer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Director
Transitions by Go Green
02.2024 - Current
General Manager
Go Green Cleaning Company
01.2020 - 01.2024
Assistant Manager
Go Green Cleaning Company
09.2017 - 12.2019
Receptionist
Go Green Cleaning Company
10.2016 - 09.2017
Certified Nursing Assistant (CNA)
Westminster Village
09.2013 - 10.2016
Waitress
El Toro Mexican Restaurant
08.2010 - 01.2017
Associate of Arts -
Heartland Community College