Mengistu Melesse

Respond and attend to guest repair requests. Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Maintain daily logs of operation, maintenance, and safety activities. Communicate with guests/customers when necessary to resolve maintenance issues.

Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move up and down stairs, service ramps, and/or ladder. Grasp, turn, and manipulate objects of varying size and weight. Perform other reasonable job duties as requested by Supervisors.

Main Duties
• Respond and monitor all guest rooms and public spaces, equipment, and PM programs to ensure the reliability, safety, and comfort of all staff and guests.
• Report to work on time and in full uniform
• Inspects assigned area on a routine basis and performs maintenance where necessary to keep the facility in functioning and serviceable condition
• Conduct room Preventative Maintenance on all hotel rooms, building and equipment.
• Completes daily, weekly, or monthly checklists of pre-scheduled building and equipment maintenance procedures
• Repairs various fixtures and hardware such as doors, windows, minor appliances, office equipment, etc.
• Reports any major maintenance needs and recommends corrective action as appropriate
• Assist with security and safety checks for the property through visual checks.
• Make a periodically check in electricity, plumbing, air conditioning and furniture
• Repair lamps and switches
• Replace faucets, sinks and toilets
• Ensures all projects are completed according to specifications and are completed on time
• Understands and practices all lock out-tag out procedures in accordance with OSHA standards
• Participate in required training and meetings
• Other duties and tasks as assigned by the manager

• Completed sweeping, mopping, and window-cleaning.
• Cleaned and organized building areas as required.
• Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
• Sanitized high-traffic areas and equipment with approved cleaning supplies.

• Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
• Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
• Gathered dirty laundry in rooms to arrange for pickup to laundromat.
• Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
• Reported damages, maintenance problems, safety issues, and potential hazards to management.
• Responded to customer inquiries and resolved complaints to increase satisfaction.
• Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
• Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
• Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.