Mengying(Min) He
Corona,CA
Summary
Reliable and adaptable professional with a solid background in keeping things organized, supporting daily operations, and helping teams run smoothly.
Skilled at handling everything from customer support and scheduling to payroll and paperwork. A quick learner who’s great at solving problems, staying on top of tasks, and jumping in wherever help is needed. Known for being dependable, detail-oriented, and easy to work with.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Administrator
REALRELAX INC.
02.2022 - 07.2025
- Enhanced customer satisfaction by providing timely follow-ups and personalized support.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled payroll processing accurately, ensuring timely payments to all employees.
- Developed and implemented process improvements, reducing delays in shipping schedules.
- Conducted market analysis to identify new sales opportunities and trends.
Shift Manager
Ono Hawaiian BBQ
03.2018 - 02.2022
- Supervised daily operations, ensuring compliance with food safety standards and company policies.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Trained and mentored new staff, fostering a collaborative team environment.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
Assistant Manager
Exceed Lending
11.2019 - 05.2020
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Answered and directed outbound and inbound phone calls per day.
- Maintained and scheduled complex calendars.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front Crew Member
KPB Asian Bistro
11.2017 - 05.2018
- Restocked and organized merchandise in front lanes.
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Science - Business Administration-Accounting & Marketing
California State Polytechnic University, Pomona
Pomona, CA05-2024
Associate of Science - Business Administration
Riverside City College
Riverside, CA07-2022
High School Diploma -
Mark Keppel High Shcool
Alhambra, CASkills
- Effective multi-tasking
- Skilled in Microsoft software tools
- Office administration
- Payroll auditing
- Documentation and reporting
- Organizational skills
Certification
- Life and Health Insurance License-2024
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Office Administrator
REALRELAX INC.
02.2022 - 07.2025
Assistant Manager
Exceed Lending
11.2019 - 05.2020
Shift Manager
Ono Hawaiian BBQ
03.2018 - 02.2022
Front Crew Member
KPB Asian Bistro
11.2017 - 05.2018
Bachelor of Science - Business Administration-Accounting & Marketing
California State Polytechnic University, Pomona
Associate of Science - Business Administration
Riverside City College
High School Diploma -
Mark Keppel High Shcool
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