Summary
Overview
Work History
Education
Skills
Certification
Vaccinated
Timeline
Generic

Tierra Keys

Southaven,Ms

Summary

Dedicated and detail-oriented clerk seeking to leverage exceptional organizational skills and a strong commitment to accuracy in a dynamic office environment, aiming to enhance operational efficiency and support seamless administrative functions.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Shipping Clerk

Kuehne-Nagel
02.2020 - Current
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reviewed order data to verify transactions and shipping dates.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
  • Improved shipping efficiency by streamlining packing and labeling processes.
  • Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
  • Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
  • Optimized storage space usage by efficiently organizing inventory within the warehouse facility.

Security Officer

Gardaworld
01.2020 - 01.2021
  • Secure the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors
  • Also, prevents losses and damage by reporting irregularities; informing violators of policy and procedures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Quality Inspector

Milwaukee Tools
11.2018 - 12.2020
  • Review Milwaukee tools products to make sure they me the company’s requirement
  • Run Quality test to identify all defects
  • Required to have PPE and must follow all company guidelines
  • Also inspected, packs, and delivered products for Lowes, Home Depot, Harbor Freight.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Collaborated with manufacturing team to ensure consistent quality standards across all products.

Pharmacy Technician

Shelby Drug Store
05.2018 - 08.2020
  • Fill prescriptions and check inventory
  • Also help Pharmacist dispense prescription medication to customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Sales Associate/Cashier/Customer Service/Picking

Walmart
09.2016 - 09.2018
  • My primary duty of a Sales Associate was to promote a company's products or services through excellent customer service
  • I welcome customers, guide them through the products, answer questions and make sure all guests leave happy
  • Also, deal with money while working the cash register
  • Manage order tickets in a timely manner, pull order from shelves, and ensure orders are correct.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Assistant Manager

Popeye's Restaurants
06.2016 - 09.2017
  • My duties include supervising employees during day-to-day tasks, providing customer support, and managing the overall workflow of a workplace under the general manager.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Cahier/Customer Service/department lead

Marshalls
08.2014 - 05.2016
  • My primary duty of a Sales Associate was to promote a company's products or services through excellent customer service
  • I welcome customers, guide them through the products, answer questions and make sure all guests leave happy
  • Also, deal with money while working the cash register.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Led team to achieve high performance standards through consistent coaching and feedback.
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Improved department efficiency by streamlining processes and implementing time-saving strategies.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.

Cashier/ Baker

J’s Fancy Cakes
01.2014 - 01.2016
  • Count and manage transactions from buying and returning customers
  • Register sales on a cash register by scanning items, itemizing and totaling customers' purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Event Planning Intern (On-Call)

Beauty Beyond Sight Events and Photography
08.2007 - Current
  • As an intern for BBS I would help assist with any events, such as the set ups or helping with the photography.
  • Assisted in budget management, resulting in cost-effective events without sacrificing quality.
  • Developed strong relationships with clients through clear communication, helping ensure client satisfaction throughout the planning process.
  • Managed social media accounts during events, fostering real-time engagement and interaction with attendees.
  • Maintained detailed records of all aspects of each event project, enabling accurate reporting on outcomes and facilitating future planning efforts.
  • Streamlined registration process for improved efficiency and reduced wait times for guests.

Education

No Degree - Business

Delta State University
Cleveland, MS

No Degree - Cosmetology

Delta Technical College
Horn Lake, MS
06.2020

High School Diploma -

Southaven High School
Southaven
05.2016

Skills

  • Microsoft Words
  • Customer Service
  • Event Planning
  • Photography
  • Filming
  • Basic Math
  • Typing
  • Math
  • Security
  • Shipping and receiving
  • Workplace Cleanliness
  • Shipping Software
  • Warehouse Safety
  • Shipping procedures
  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Administrative Support
  • Filing systems
  • Database entry
  • Administrative tasks
  • Prioritization
  • Relationship Building
  • File Maintenance
  • Document Management
  • Database Management
  • Research

Certification

CPR

Vaccinated

True

Timeline

Shipping Clerk

Kuehne-Nagel
02.2020 - Current

Security Officer

Gardaworld
01.2020 - 01.2021

Quality Inspector

Milwaukee Tools
11.2018 - 12.2020

Pharmacy Technician

Shelby Drug Store
05.2018 - 08.2020

Sales Associate/Cashier/Customer Service/Picking

Walmart
09.2016 - 09.2018

Assistant Manager

Popeye's Restaurants
06.2016 - 09.2017

Cahier/Customer Service/department lead

Marshalls
08.2014 - 05.2016

Cashier/ Baker

J’s Fancy Cakes
01.2014 - 01.2016

Event Planning Intern (On-Call)

Beauty Beyond Sight Events and Photography
08.2007 - Current

No Degree - Business

Delta State University

No Degree - Cosmetology

Delta Technical College

High School Diploma -

Southaven High School

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Tierra Keys