Menirva Armstead
Las Vegas,NV
Summary
Dedicated customer service professional for 10+ years seeks a challenging Guest Relations Experience with company that will use comprehensive communication skill set and creative problem solving capabilities. Driven and customer service professional with insurance agency experience. Decisive negotiator and salesperson. Proficient Customer Service professional with 10+ years of experience. Writes orders, maintains organized shop work areas and answers customer questions.
Overview
6
6
years of professional experience
Work History
customer service
South Point Hotel & Casino
Las Vegas
05.2021 - Current
- Provided excellent, by anticipating needs and responding promptly to requests
- Managed over 50 customer calls per day, and increased sales by 10%.
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in friendly and professional manner.
- Developed customer service processes to improve customer satisfaction
- Provided customers with reliable, enthusiastic and personalized customer service
- Generated customer service reports to track customer satisfaction
- Greeted customers and provided outstanding customer service
SERVER — Cannery Hotel & Casino
North Las Vegas
11.2019 - 06.2021
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Managed over 50 customer per day, and increased sales by 10%.
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in friendly and professional manner.
- Organized and detail-oriented with strong work ethic
- Worked flexible hours across night, weekend, and holiday shifts
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Exercised leadership capabilities by successfully motivating and inspiring others
customer service
SERVER — XinhXinh Vietnamese Bistro
Portland
10.2018 - 09.2019
- Provided excellent, by anticipating needs and responding promptly to requests
- Managed over 50 customer calls per day, and increased sales by 10%.
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in friendly and professional manner
- Developed customer service processes to improve customer satisfaction
- Provided customers with reliable, enthusiastic and personalized customer service
- Generated customer service reports to track customer satisfaction
- Greeted customers and provided outstanding customer service
- Worked with POS system to place orders, manage bills, and handle complimentary items
Education
CERTIFIED PROFESSIONAL CODER (CPC) -
American Association of Professional Coders (AAPC)
Nov 2023
Some College (No Degree) - INTERNATIONAL CULINARY ARTS IN CULINARY ARTS
American Hospitality Academy, Philippines
Makati City, PhilippinesSome College (No Degree) - COMPUTER SCIENCE
Filamer Christian College
Roxas City, Capiz, PhilippinesHigh School Diploma -
Filamer Christian College
Roxas City, Capiz, Philippines03.1995
Skills
- Waitress and Customer Service Experience
- Outbound Call Center Agent
- Solid computer skills (Internet, Microsoft Office, Excel)
- Cooking
Accomplishments
- Money Handling
- Casual Dining Experience
- Fast Paced Experience
- High-Volume Dining
- High-Volume Dining
- Dining Customer Service
- Age Verification
- Food Safety Oversight
- Server Training
- Menu Item Recommendation
- Natural Leadership
- Table Monitoring and Turnover
- Cool Under Pressure
- Beverage Preparation
Affiliations
- American Academy of Professional Coders, Current Member February 2023-Present
- Certified Professional Coder (CPC-A) as of December 2023
Timeline
customer service
South Point Hotel & Casino
05.2021 - Current
SERVER — Cannery Hotel & Casino
11.2019 - 06.2021
customer service
SERVER — XinhXinh Vietnamese Bistro
10.2018 - 09.2019
CERTIFIED PROFESSIONAL CODER (CPC) -
American Association of Professional Coders (AAPC)
Some College (No Degree) - INTERNATIONAL CULINARY ARTS IN CULINARY ARTS
American Hospitality Academy, Philippines
Some College (No Degree) - COMPUTER SCIENCE
Filamer Christian College
High School Diploma -
Filamer Christian College
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