Kayla Mende
Aliquippa,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Fleet Technology Support and Help Desk
PGT Trucking Inc.
Aliquippa, PA
02.2020 - Current
- Provided technical support to end-users through troubleshooting software and hardware issues.
- Provided remote assistance to users located in different geographical locations.
- Managed vendor relationships related to procurement of new equipment or services contracts.
- Maintained inventory of IT assets including computers, laptops, mobile devices.
- Developed user manuals, training materials, and other documentation related to technology systems.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
Driver Recruiter
PGT Trucking Inc.
Aliquippa, PA
01.2017 - 02.2020
- Analyzed applicant data to identify areas of improvement in the recruitment process.
- Participated in career fairs and events at various locations to promote employment opportunities with the organization.
- Developed relationships with potential candidates through outbound calls and emails.
- Conducted initial phone screens to determine candidate qualifications.
Processor/Compliance Auditor
PGT Trucking Inc.
Aliquippa, PA
05.2015 - 01.2017
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Processed documents to maintain records and files.
Education
Some College (No Degree) - Psychology
CCBC
Monaca, PASome College (No Degree) - Psychology
Edinboro University of Pennsylvania
Edinboro, PASkills
- Remote Support
- Application Support
- Telecommunications
- Mobile Device Management
- Data Management
References
References available upon request.
Timeline
Fleet Technology Support and Help Desk
PGT Trucking Inc.
02.2020 - Current
Driver Recruiter
PGT Trucking Inc.
01.2017 - 02.2020
Processor/Compliance Auditor
PGT Trucking Inc.
05.2015 - 01.2017
Some College (No Degree) - Psychology
CCBC
Some College (No Degree) - Psychology
Edinboro University of Pennsylvania
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