Menna Elmetwaly
Rowlett,TX
Summary
Adept Certified Pharmacy Technician with a proven track record at CVS Pharmacy, showcasing exceptional customer service and medication dispensing skills. Excelled in streamlining insurance billing processes and enhancing patient satisfaction. Collaborated effectively with teams to optimize pharmacy workflows, demonstrating keen attention to detail and problem-solving abilities.
Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.
Dependable [Job Title] effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Epiq Scripts
07.2024 - Current
- Counted and labeled prescriptions with correct item and quantity.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Certified Pharmacy Technician
CVS Pharmacy
11.2021 - Current
- Counted and labeled prescriptions with correct item and quantity.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Retail Sales Associate
American Eagle
06.2021 - 08.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Bachelor of Science - Biochemistry
Texas Tech University
Lubbock, TX05-2026
High School Diploma -
JJ Pearce Highschool
Richardson, TX05-2022
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Pharmaceutical calculations
- Workflow optimization
- Inventory management
- Updating medication histories
Certification
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Certified Compounded Sterile Preparation Technician (CSPT) - Pharmacy Technician Certification Board (PTCB).
- Certified Immunizer.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Pharmacy Technician
Epiq Scripts
07.2024 - Current
Certified Pharmacy Technician
CVS Pharmacy
11.2021 - Current
Retail Sales Associate
American Eagle
06.2021 - 08.2021
Bachelor of Science - Biochemistry
Texas Tech University
High School Diploma -
JJ Pearce Highschool
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