MENNA WEISSENBERG
Accord,NY
Summary
Experienced in office operations, administrative support, and customer service. Hardworking and professional with a strong sense of organization and self-motivation. Excels in effectively managing tasks and ensuring smooth workflow. Exceptional communication and interpersonal skills to establish positive relationships with colleagues and clients.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Market St. Resturant
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Hostess & Server
Mariners Harbor
06.2019 - 06.2024
- Answered phone calls to take reservations and address guest questions and concerns
- Greeted and accommodated guests, building positive experience from first interaction
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Presented positive first impression of establishment's high standards by delivering exceptional service
Client Support Specialist
Yext
05.2022 - 06.2024
- Provided technical support to clients, troubleshooting hardware and software issues
- Worked independently with minimal supervision while delivering superior performance results
- Interpreting customer requests, tailoring conversations according to clients' needs, and effectively communicating to ensure client expectations are being not only met, but exceeded
- Working with Client Success, Operations, Engineering and Product teams to deliver full support to clients such as Morgan Stanley, Merrill, Liberty Mutual, and Farmers Insurance
- Client/Industry Subject Matter Expert by participating in account meetings and documenting new features and client-specific processes
- Meeting or exceeding quarterly targets including Quality Assurance, Customer Satisfaction ( maintained 5/5 CSAT ), and productivity, as well as adherence to the SLA
Workplace Coordinator Associate
Yext
08.2021 - 05.2022
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources
- Collaborated with cross-functional teams across multiple departments to manage, coordinate and execute projects
- Assist with the sourcing, scheduling and overseeing of vendor accounts (FedEx, Print Hoboken, Apple Ice, The Eco Laundry Company)
- Facilitated meetings with project teams to discuss progress, brainstorm solutions for challenges, and develop action items
- Welcome guests, answer phones, create internal memos, order office supplies and help onboard new employees
Seasonal Event Planner & Coordinator
Hudson Valley Vintage Rentals
05.2019 - 09.2019
- Supervised the set up of equipment such as stages, seating arrangements on site prior to event start time
- Created detailed timelines to ensure timely completion of all tasks related to events
- Monitored progress against goals throughout the duration of each project and adjusted plans accordingly
Surveyor
Philliber Research & Evaluation
12.2017 - 01.2019
- Prepared survey reports detailing property lines, easements and rights-of-way for legal purposes
- Developed comprehensive survey plans, collected relevant data, and analyzed results accurately
- Compiled detailed reports outlining survey findings based on field data collection methods
Education
Bachelor of Arts (B.A.) - Communications
SUNY Oneonta
05.2021
Bachelor of Science (B.S.) - Food Services & Restaurant Adminstration
SUNY Oneonta
05.2021
Skills
- Adobe
- Asana
- Communicate Effectively
- Customer Service
- Lucidpress
- Data Entry & Database Management
- Inventory & Supply Management
- Google Suite
- Microsoft Office Suite
- Organization
- Space IQ
- Problem-Solving
- Research & Analysis
- Record Keeping
- Slack
- Social Media
- Vendor Management
- ROAM
- Teamwork & Delegation
- Time Management
- ZenDesk
- Money Handling
- Customer Relations
- Team motivation
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Customer rapport
- Operations Management
- Customer Relationship Management (CRM)
- Staff Development
- Policy Enforcement
- Sales Reporting
- Google Drive
- Closing oversight
Additionalinformation
- Sigma Sigma Sigma - President, 10/2019 - 05/2020
- SUNY Oneonta Women's Basketball Team - Team Manager, 10/2018 - 03/2020
Languages
Arabic
Native or Bilingual
Timeline
Assistant Manager
Market St. Resturant
07.2024 - Current
Client Support Specialist
Yext
05.2022 - 06.2024
Workplace Coordinator Associate
Yext
08.2021 - 05.2022
Hostess & Server
Mariners Harbor
06.2019 - 06.2024
Seasonal Event Planner & Coordinator
Hudson Valley Vintage Rentals
05.2019 - 09.2019
Surveyor
Philliber Research & Evaluation
12.2017 - 01.2019
Bachelor of Science (B.S.) - Food Services & Restaurant Adminstration
SUNY Oneonta
Bachelor of Arts (B.A.) - Communications
SUNY Oneonta
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