Makana Ennis-Burn
Sacramento,CA
Summary
Passionate about providing top-notch customer service. Have background in handling diverse customer inquiries, resolving complaints and promoting company products, all focused on enhancing client satisfaction. Strong communicator with knack for building relationships and fostering loyalty. Made significant impact in previous work through making and maintaining relations with customers and vendors, helping insure a productive environment .
Overview
8
8
years of professional experience
Work History
CA
Norcal Logistics Inc
West Sacramento, CA
09.2024 - 04.2025
- Loaded delivery truck with company products according to the daily route plan.
- Adhered to all safety policies and procedures while operating a commercial vehicle.
- Updated electronic tracking system throughout the day with delivery status information.
- Provided friendly customer service when interacting with clients during deliveries.
- Accurately completed paperwork associated with each delivery such as invoices, bills of lading, logs.
- Notified customers prior to arrival of goods or services at their locations.
- Maintained accurate logbook of deliveries and pick-ups.
- Performed pre-trip inspections on vehicles including checking fluid levels and tire pressure.
CA
Dignity health/Mercy medical foundation
Citrus Heights, CA
08.2022 - 03.2024
- Administered injections under the direction of a physician or nurse practitioner.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Assisted with scheduling patient appointments and follow-up visits.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
CA
Concentra Urgent Care
Sacramento, CA
04.2022 - 06.2022
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
CA
Lefties Logistics inc
Roseville, CA
12.2020 - 04.2022
- Drove an assigned truck between designated points according to established schedules for delivery purposes.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
CA
BGDS DSP
West Sacramento, CA
05.2020 - 10.2020
- Followed delivery instructions and routes as provided by dispatcher.
- Communicated effectively with vendors regarding shipment details, timelines, payment information.
- Tracked shipments, updated customers on delivery status, and addressed any customer inquiries.
- Kept interior cab area clean, organized, and free from debris throughout shift.
- Maintained accurate records and paperwork for shipments.
- Strictly followed DOT regulations related to hours of service guidelines.
- Resolved issues related to incorrect or damaged shipments in a timely manner.
- Conducted regular safety inspections of vehicles used for deliveries.
CA
Kilam INC
Richmond, CA
01.2020 - 03.2020
- Followed delivery instructions and routes as provided by dispatcher.
- Communicated effectively with vendors regarding shipment details, timelines, payment information.
- Tracked shipments, updated customers on delivery status, and addressed any customer inquiries.
- Kept interior cab area clean, organized, and free from debris throughout shift.
- Maintained accurate records and paperwork for shipments.
- Strictly followed DOT regulations related to hours of service guidelines.
- Resolved issues related to incorrect or damaged shipments in a timely manner.
- Conducted regular safety inspections of vehicles used for deliveries.
CA
Dickey's BBQ
West Sacramento, CA
11.2016 - 10.2018
- Handled cash register transactions accurately while providing excellent customer service.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Performed administrative tasks including filing documents, data entry.
- Responded to customer inquiries and complaints in a professional manner.
- Maintained detailed records of sales transactions and daily shift reports.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Education
Certificate - Clinical assisting
Sacramento, CA
Sacramento, CASome College (No Degree) -
Sacramento City College
Sacramento, CASkills
- Data entry
- Patient care
- Medical record management
- Injections administration
- Specimen preparation
- Inventory management
- Certified in basic life support (BLS)
- Venipuncture and phlebotomy
- Data entry
- Patient care
- Medical record management
- Injections administration
- Specimen preparation
- Inventory management
- Certified in basic life support (BLS)
- Venipuncture and phlebotomy
Timeline
CA
Norcal Logistics Inc
09.2024 - 04.2025
CA
Dignity health/Mercy medical foundation
08.2022 - 03.2024
CA
Concentra Urgent Care
04.2022 - 06.2022
CA
Lefties Logistics inc
12.2020 - 04.2022
CA
BGDS DSP
05.2020 - 10.2020
CA
Kilam INC
01.2020 - 03.2020
CA
Dickey's BBQ
11.2016 - 10.2018
Certificate - Clinical assisting
Sacramento, CA
Some College (No Degree) -
Sacramento City College
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