Mennyon Davis
Humble,TX
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
19
19
years of professional experience
Work History
Patient Navigator
Axesspointe community health
Akron, OH
12.2018 - Current
- Provide exemplary customer service to all patients on the phone and in the clinic
- Answer incoming calls and schedule appointments (both in-clinic and telehealth)
- Complete patient registration, insurance verification, and process/scan/fax all necessary paperwork
- Collect and process co-payments at time of service, understand payment arrangement policy and assign accordingly
- Complete daily reconciliation of funds collected
- Complete virtual 'Telephone Encounters' in current operating system and assign appropriate staff
- Check patients in & out in a timely manner and consult with nursing and/or provider staff regarding walk-in patients
- Assist patients navigate insurance plans, process claims, and work to create payment plans when necessary
- Complete eligibility, presumptive eligibility, and enrollment forms and provide community resource information
- Compliance with current HIPAA policy to assure patient privacy.
Direct Support Professional
Kentix
01.2017 - 06.2020
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in learning and developing new skills.
- Provided guidance and support to ensure safety of individuals served.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported clients to doctor's appointments and errands.
- Assisted in planning and implementing recreational activities for participants.
Home Health Aide
Access Nursing
Akron, OH
11.2012 - 11.2017
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Provided companionship and monitored health condition of clients.
- Assisted with client personal care needs to foster independence and well-being.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Documented care provided and submitted notes to supervisor.
- Transported clients to doctor appointments and social events.
Cashier
Toys"R"Us
Akron, OH
06.2010 - 11.2012
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
Cashier
Burger King
Akron, OH
01.2006 - 06.2010
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
High School Diploma -
East High School
06-2010
Skills
- CPR & First Aide 7/2017-7/2019
- Med Pass Certified
- Experienced in E-Clinical Works
- 45 WPM
- Strong written and verbal communication skills
- Microsoft Word, Excel, Outlook, Internet Explorer/Google Chrome
- Highly comfortable simultaneously navigating multiple screens
- Customer Service
- Insurance Verification
- Patient Scheduling
- HIPAA
Timeline
Patient Navigator
Axesspointe community health
12.2018 - Current
Direct Support Professional
Kentix
01.2017 - 06.2020
Home Health Aide
Access Nursing
11.2012 - 11.2017
Cashier
Toys"R"Us
06.2010 - 11.2012
Cashier
Burger King
01.2006 - 06.2010
High School Diploma -
East High School
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