MENTHA ANTOINE
Altamonte Springs,FL
Summary
Diligent and reliable professional with a solid track record in providing leadership and administrative support in the Humanitarian Disaster Emergency Services arena. Possess multi-lingual abilities and exhibit superior communication skills while working in diverse, ever-changing environments. A natural motivator, with a can-do attitude that simplifies on-the-job behaviors for the organization. Core competencies include: Task Delegation Volunteer Team Management Strategic Planning Metrics Review Project Coordination Customer Service Relationship Building Emergency Services Supervision Leadership and personnel management Project management Document Maintenance Recordkeeping Volunteer Training Performance Monitoring Client Relations
Overview
25
25
years of professional experience
Work History
Disaster Program Specialist
THE AMERICAN RED CROSS, CENTRAL FLORIDA REGION
01.2014 - Current
- Manage volunteer teams responsible for the implementation of disaster/emergency preparedness, response, and recovery programs in the local area
- Collaborated and coordinated with external partners
- Facilitate communications with clients and stakeholders to identify specific needs
- Coordinate with shelters, vendors, and community agencies to obtain necessary materials and resources
- Direct responsible for the implementation of disaster preparedness, response, and recovery programs in the local area
- Accountable for the implementation of the disaster services program in a territory in alignment with established metrics
- In conjunction with program support functions in a region participates in local planning, exercises and training, including exercises called by local partners (VOADs, EMAs and LEPCs)
- Manage, direct, organize and support Red Cross Disaster Cycle Services, including but not limited to relief and recovery programs such as Red Cross Disaster Action, Recovery Planning Caseworker, Mass Care Feeding, Sheltering, Disaster Health Services and Disaster Mental Health
- Ensures the development of Disaster Leadership Volunteers in each of the program support functional areas of the disaster cycle in order to meet the needs of the territory, region, state and division
- Act in a facilitative leader role across the disaster cycle and align with government and work to enable the entire community to participate in all phases of the disaster cycle by shifting from being not only a provider of direct services but also a facilitative leader
- Represents as a senior member of the Red Cross in the entire disaster cycle of preparedness, response and recovery
- Ensures that American Red Cross services are available to diverse communities
- Mobilizes the local community to prepare for, respond to and recover from emergencies
- Responsible for meeting the needs and expectations of clients and stakeholders
- Develops human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc) to ensure the full cycle of disaster services is delivered
- Manages local responses by the deployment volunteers on a daily basis in a rapid and accessible manner
- Serves during times of disaster as the operational leadership for the territory/local level; Participates in a leadership role on larger operations regionally, division or nationwide
- Leads and manages primarily volunteer team responsible for implementation of disaster preparedness, response, and recovery programs in local area
- Ensures development of Disaster Leadership Volunteers in each of the program support functional areas of the disaster cycle in order to meet the needs of the territory, region, state and division
- Demonstrated ability in creating presentations and developing training modules
- Develops strategies to achieve organizational goals
- Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements
- Responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity.
Disaster Workforce Engagement Program Support Specialist
THE AMERICAN RED CROSS MID, REGION
01.2013 - 01.2014
- Directed training/orientation functions for volunteers in specific disaster roles
- Developed and supported volunteers who are the primary workforce
- Delegated volunteer tasks; measured and tracked performances of volunteers
- Initiated volunteer recognition activities; met/exceeded volunteer retention metrics goals
- Set and managed volunteer expectations on requirements and operational conditions.
Emergency Services Coordinator
01.2007 - 01.2013
- Co-developed departmental strategic plans and provided casework support for Emergency Services, Armed Forces Emergency Services, and International Services
- Managed volunteer staff and monitored purchases/orders
- Coordinated volunteer training and recruitment activities.
Administrative Assistant
AMERICAN RED CROSS CENTRAL FLORIDA CHAPTER
01.2004 - 01.2007
- Prepared and maintained statistical information, records, and Emergency Services documents
- Monitored activities involving budgeting and purchase order processing.
Sales Associate
Universal Studios
01.1999 - 01.2004
Education
Bachelor of Science (B.S - Computer Science
DeVry University
Skills
Enhanced overall efficiencies of Disaster Cycle Services (American Red Cross) while maintaining pertinent records, overseeing the execution of Disaster Program, and initiating in-depth training for staff/volunteersundefined
Timeline
Disaster Program Specialist
THE AMERICAN RED CROSS, CENTRAL FLORIDA REGION
01.2014 - Current
Disaster Workforce Engagement Program Support Specialist
THE AMERICAN RED CROSS MID, REGION
01.2013 - 01.2014
Emergency Services Coordinator
01.2007 - 01.2013
Administrative Assistant
AMERICAN RED CROSS CENTRAL FLORIDA CHAPTER
01.2004 - 01.2007
Sales Associate
Universal Studios
01.1999 - 01.2004
Bachelor of Science (B.S - Computer Science
DeVry University
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