Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Me'Ocean Smith

Memphis,TN

Summary

Dedicated professional skilled in program development, community engagement, customer service, and data analysis. Excelled at identifying health disparities, conducting needs assessments, and implementing targeted wellness interventions. I have demonstrated success in overseeing a wide range of activities with an adaptable approach.

Overview

6
6
years of professional experience

Work History

Community Wellness Coordinator

Getting Heard Organization
04.2022 - Current
  • Provided information on nutrition, physical activity, mental health, and other relevant wellness topics, resulting in a 75% increase in community members adopting healthier lifestyles
  • Engaged with local communities to assess health needs and preferences, leading to the development of targeted wellness initiatives addressing identified needs
  • Utilized community resources to support and improve program activities, optimizing program efficiency and maximizing impact
  • Advocated for policies and practices promoting community wellness, resulting in the implementation of new initiatives and programs aimed at reducing health disparities within underserved populations.
  • Carried out data analysis, spreadsheet creation and data collection and cleaning.

Program and Data Developer Intern

Knowledge Quest
05.2023 - 08.2023
  • Designed and conducted surveys to assess community well-being, resulting in actionable insights that informed the development of targeted wellness interventions
  • Actively participated in shaping a compelling vision for a vibrant community, resulting in a 40% increase in community engagement and participation in wellness programs
  • Enhanced program performance by gathering data and insights through surveys and interviews, resulting in a 15% improvement in program effectiveness
  • Implemented and evaluated program activities, ensuring effectiveness and garnering positive feedback from community members.
  • Monitored and analyzed data to identify areas of improvement and make necessary adjustments.

Leasing Specialist

Deerfield Apartments
03.2021 - 07.2022
  • Inspected units before and after tenant move-in, ensuring a smooth transition process for tenants and maintaining property standards
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Scheduled maintenance, vendors, and other services efficiently, resulting in improved tenant satisfaction and retention rates.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Wrote and submitted reports to highlight developments and statistics of occupied properties.

Customer Service Representative Intern

State Farm
05.2018 - 11.2018
  • Stored customers' personal information into State Farm's database accurately, ensuring data integrity and compliance with privacy regulations
  • Educated customers on multiple insurance options, leading to increased customer satisfaction and policy adoption
  • Investigated and resolved customer inquiries and complaints quickly.
  • Optimized customer support at a 98% customer satisfaction rate by establishing collaborative service environments through targeted operational initiatives.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Science - Public Health

University Of Memphis
Memphis, TN
12.2023

Skills

  • Analytical Skills
  • Health Education
  • Marketing expertise
  • Program implementation
  • Data Management
  • Customer Service

Accomplishments

  • I Collaborated with the Shelby County Health Department to conduct a comprehensive community health needs assessment. I designed and implemented surveys, focus groups, and key informant interviews to gather qualitative and quantitative data on community health needs, resources, quality of life, and health status. Additionally, I created marketing initiatives and distributed surveys to local organizations including stakeholders and community members to increase participation.

Timeline

Program and Data Developer Intern

Knowledge Quest
05.2023 - 08.2023

Community Wellness Coordinator

Getting Heard Organization
04.2022 - Current

Leasing Specialist

Deerfield Apartments
03.2021 - 07.2022

Customer Service Representative Intern

State Farm
05.2018 - 11.2018

Bachelor of Science - Public Health

University Of Memphis

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Me'Ocean Smith