Meosha Rowe
Daytona Beach,FL
Summary
Customer service-oriented professional with 6+ years of healthcare industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality. Demonstrates independent work initiative, sound judgment, and attention to detail. Builds trust and respect by consistently meeting and exceeding expectations. Manages time and priorities in multitask environments. Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS Outlook; Typing Speed: 25 WPM.
Overview
5
5
years of professional experience
Work History
Uber Partner
Uber Eats
06.2023 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
Intern Seasonal Reservations Sales Agent - Call Center (Remote)
Xanterra Travel Collection
01.2023 - 09.2023
- Maintain Good Communication Skills and Interpersonal skills.
- Ability to balance and prioritize multiple tasks while remaining organized.
- Update members demographic changes to their accounts.
- Data Entry, Sales, and Collect Payment
Customer Service Representative- Insurance (Remote)
First Source
04.2021 - 04.2022
- Answer inbound phone calls for members with Medicaid, Medicare, and Marketplace Insurance.
- Update member demographic changes and Send members their ID cards for replacement.
- Change members Primary Care Provider and Provide benefit Updates.
Customer Service Representative - Call Center (Remote)
TTEC Temple
10.2020 - 02.2021
- Answer inbound phone calls from Medicare and Medicaid patients and help with filling out applications.
- Obtain missing information from applications, accept payments, schedule appointments, and provide referrals.
- Document interactions, update contact information, take orders, cancel accounts, and resolve complaints.
Education
Associate of Science - Health Sciences
Ultimate Medical Academy
Clearwater, FL01.2021
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Customer engagement
Languages
English
Full Professional
Timeline
Uber Partner
Uber Eats
06.2023 - Current
Intern Seasonal Reservations Sales Agent - Call Center (Remote)
Xanterra Travel Collection
01.2023 - 09.2023
Customer Service Representative- Insurance (Remote)
First Source
04.2021 - 04.2022
Customer Service Representative - Call Center (Remote)
TTEC Temple
10.2020 - 02.2021
Associate of Science - Health Sciences
Ultimate Medical Academy
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