MERA CARELA
Astoria,NY
Summary
Seeking a position that will benefit from my customer relation experience, strong and persuasive interpersonal and bilingual communication skills, through my years of experience in enrollments, to improve the organizational objective Authorized to work in the US for any employer.
Overview
28
28
years of professional experience
Work History
Marketplace Facilitated Enroller
Affinity by Molina Healthcare Inc
Queens, US
11.2019 - Current
- Communicate with NY State State of Health to verify Medicaid status for consumers
- Assist consumers with new enrollments, renewals, follow up and updates
- Address consumers' inquiries and provide support via phone and in-person
Marketplace Facilitated Enroller
United Healthcare
Queens, US
11.2009 - 10.2019
- Building relationships with prospective clients
- Organizing and maintaining effective follow up
- Provide individualized customer care through excellent attitude with an end goal of enrollment
- Established solid relationships with key customers, understanding their marketplace needs
Secretary
America Real Estate
Queens, US
07.2006 - 05.2009
- Answering and directing phone calls to appropriate party
- Prepared all documents needed for successful real estate closings
- Proficient with scheduling and monitoring weekly closings
- Performed filings, drafting, and editing short office memos
- Scheduled appointments for supervisor as needed
Sales Manager
Steddi
New York, US
02.2003 - 06.2006
- Exceeded sales volume and developed skills to boost morale in a 'team' oriented environment
- Produced sales and promoted customer satisfaction
- Led the team in meeting all store expectations and standards
- Opening/closing procedures, development of weekly schedules, sales floor leadership, including coaching, selling techniques and proper zone coverage
- Excellent interpersonal skills, ability to work well with others in both higher and support staff roles
Manager
Kid's Warehouse
New York, US
04.1999 - 01.2003
- Specialized in imported kids wear
- Developed Leadership Team members to promote growth within the company by implementing training initiatives, providing continuous coaching and succession planning
- Monitored performance and provided feedback to Sales Leads and Sales Associates through ongoing verbal communication and written evaluations
Sales Associate
Chavonalto
New York, US
05.1996 - 03.1999
- Reported to the store manager, exceeding sales volume
- Planning advertising campaigns, sales promotions and selling strategies
- Maintaining and growing clients list
- Motivated sales team for better sales performance to exceed sales goals
- Opening/closing procedures, development of weekly schedules
Education
Diploma -
Colorado Santiago High School
01.1994
Skills
- Bilingual (English & Spanish)
- CAC, certified (NYS of Health)
- QuickBooks
- Windows
- MS-Office
- Point Of Sale (POS) Inventory Systems
Awards
- Top Essential Plan Producer, 2018
- Outstanding Achievement #1 in EP sales, 2017
- Outstanding Performance, 2017
- For Excellent work, 2016
- Top Essential Plan Producer, 2016
- Outstanding Achievement #1 in EP sales, 2016
Timeline
Marketplace Facilitated Enroller
Affinity by Molina Healthcare Inc
11.2019 - Current
Marketplace Facilitated Enroller
United Healthcare
11.2009 - 10.2019
Secretary
America Real Estate
07.2006 - 05.2009
Sales Manager
Steddi
02.2003 - 06.2006
Manager
Kid's Warehouse
04.1999 - 01.2003
Sales Associate
Chavonalto
05.1996 - 03.1999
Diploma -
Colorado Santiago High School
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