Merald Knight IV
STATE_US
Summary
Dynamic and results-driven professional with extensive experience in customer service and technical support, consistently delivering exceptional service and solutions. Strong organizational skills and meticulous attention to detail ensure effective management of assignments and adherence to deadlines. Demonstrated adaptability across diverse tasks and environments fosters seamless collaboration with team members to uphold product safety, efficiency, and reliability. Committed to enhancing customer satisfaction and operational excellence through proactive communication and problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Warehouse Clerk
Konami Gaming
Las Vegas, NV
02.2026 - Current
- Streamlined product organization and distribution processes to enhance operational efficiency.
- Achieved improved inventory accuracy by effectively communicating discrepancies to team members and management. Enhanced team performance through proactive support in inventory management. Drove resolution of inventory issues, resulting in streamlined operations.
- Assisted in maintaining cleanliness of distribution area by palletizing cardboard and pallets. Operated forklifts and machinery to support organization and cleaning efforts.
- Monitored and enforced safety regulations to maintain a secure warehouse environment.
Senior Field Service Technician
Diebold Nixdorf
Charlotte, NC
11.2022 - 09.2025
- Delivered technical support for product and hardware software components.
- Managed inspection schedules, cleaning operations, and minor repair tasks to ensure optimal product performance across territory.
- Performed thorough inspections of products to verify operational accuracy and escalated unresolved issues according to standard procedures.
- Achieved high customer satisfaction by effectively managing service schedules and documentation. Facilitated customer understanding of product functionality, leading to improved service delivery outcomes.
- Developed and delivered comprehensive training programs for junior technicians focused on effective equipment handling and troubleshooting.
Teller
Bank Ozk
06.2022 - 11.2022
- Help customers with transactions from ATM. Load and clear money, as well as print total receipts from ATM computer system.
- Teach safe banking practices against fraud, along with providing security over personal account matters.
- Work with various computer applications, such as, teams, outlook, integrated teller, and business process manager.
Line Service Tech
Wilson Air Center
04.2022 - 06.2022
- Provide towing, parking, and fuel service for all aircraft that request it.
- Ensure all clients are receiving exceptional customer service, as well as catering, valet, and hotel arrangements.
- Continuously providing outstanding customer service experience.
Courier
FedEx
07.2020 - 04.2022
- Assign, organize, and distribute packages before departure.
- Perform pre maintenance, and post maintenance check on vehicles.
- Delivery mapping, consistent positive customer care.
- Delivering with the Purple Promise, to make every FedEx experience outstanding.
Front Desk
Hilton Elara Grand Vacations
04.2019 - 04.2020
- Providing five-star customer service.
- Cash handling, folio adjustments for discrepancies, and guest celebrations.
- Cross communication with departments using synergy, and Microsoft outlook.
- Maintain and troubleshoot any problems with front desk equipment, such as, printers, scanners, and copy machines.
Safety Loss & Prevention
UNLV Lied Library
07.2015 - 04.2019
- Ensure the facility is in order for students and the public.
- Routine checks of the buildings perimeter, and direct action if problems arrive.
- Team player and mentor to the younger student works.
Infantry - Veteran
South Carolina Army National Guard
07.2010 - 07.2016
- Performed as a member of a fire team.
- Managed a team while conducting training exercises.
- Aided in the mobilization of vehicles, troops, weaponry, medical supplies.
- Operated equipment to demonstrate proper use and analyzed malfunctions.
- Preventive maintenance maintained on vehicles to detect and prevent problems.
Education
Bachelors of Arts - Interdisciplinary Studies of Psychology
University of Las Vegas
Las Vegas, NV5 2020
Skills
- Equipment maintenance
- Troubleshooting techniques
- Customer relationship management
- Field service management
- Hardware support
- Team supervision
- Training and mentoring
- Issue escalation
- Inventory management
- Warehouse safety
- Order picking
Accomplishments
Honorable discharge from military August 2018.
Private pilot license May 2024.
Certification
Private pilot license May 2024.
Timeline
Warehouse Clerk
Konami Gaming
02.2026 - Current
Senior Field Service Technician
Diebold Nixdorf
11.2022 - 09.2025
Teller
Bank Ozk
06.2022 - 11.2022
Line Service Tech
Wilson Air Center
04.2022 - 06.2022
Courier
FedEx
07.2020 - 04.2022
Front Desk
Hilton Elara Grand Vacations
04.2019 - 04.2020
Safety Loss & Prevention
UNLV Lied Library
07.2015 - 04.2019
Infantry - Veteran
South Carolina Army National Guard
07.2010 - 07.2016
Bachelors of Arts - Interdisciplinary Studies of Psychology
University of Las Vegas
References
- Nelson Farrow, Diebold, 917-968-6209
- Kari Jolly, Hilton Grand Vacations, 702-669-6700
- Ed Hover, FedEx Express, 972-351-1765
- Courtland Smith, UNLV Police, 951-965-1874