Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meranda Alexander

Saginaw,Texas

Summary

Dedicated and customer-focused professional with 6+ years of experience in delivering exceptional service in fast-paced environments. Skilled in resolving customer inquiries, handling complaints, and providing timely solutions with a strong emphasis on empathy and communication. Adept at building lasting customer relationships, improving satisfaction, and ensuring repeat business. Proven ability to work collaboratively with cross-functional teams and meet performance metrics while maintaining a positive attitude and a professional demeanor. Proficient in microsoft outlook and word and committed to continuous learning and growth in customer service excellence.

Overview

14
14
years of professional experience

Work History

Daycare Provider

Hafley Development Center
Saginaw, Texas
08.2019 - Current
  • Maintain a safe play environment
  • Observe and monitor children's play activities
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues
  • Sanitize toys and play equipment

Customer Service Representative

Atlas Credit Co.
Arlington, Texas
06.2017 - 11.2018
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Updated databases with new and modified customer data.
  • Developed strong relationships with customers by providing personalized assistance and support.

Assistant Teacher

Country Acres
Saginaw, Texas
08.2016 - 05.2017
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues
  • Sanitize toys and play equipment
  • Observe and monitor children's play activities
  • Dress children and change diapers
  • Maintain a safe play environment

Receptionist

ARJ Plumbing
Fort Worth, Texas
04.2011 - 06.2016
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Scheduled appointments for clients, customers, and other visitors.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Education

Phlebotomist -

Texas School of Phlebotomy
Mansfield, Texas
03-2016

High School Diploma -

Saint Augustine
Fort Worth, Texas
08-2013

Skills

  • Teamwork
  • Leadership
  • Organization
  • Communication
  • Problem solving
  • Child interaction
  • Customer service

Timeline

Daycare Provider

Hafley Development Center
08.2019 - Current

Customer Service Representative

Atlas Credit Co.
06.2017 - 11.2018

Assistant Teacher

Country Acres
08.2016 - 05.2017

Receptionist

ARJ Plumbing
04.2011 - 06.2016

Phlebotomist -

Texas School of Phlebotomy

High School Diploma -

Saint Augustine
Meranda Alexander