Meranda DeLeon
Alamo,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Assistant Manager
Hibbetts Sports
12.2022 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Assistant Restaurant General Manager
Tower Burger
11.2019 - 12.2021
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Evaluated employee performance using established metrics during regular evaluations, identifying opportunities for professional growth or necessary corrective action when warranted.
- Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.
- Oversaw vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Education
Associate of Arts - Middle School Teaching
South Texas College
Mcallen, TXHigh School Diploma -
Psja Memorial Early College High School
Alamo, TX05.2019
Skills
- Merchandise Display
- Store operations
- Customer Engagement
- Retail Operations
- Team Leadership
- Employee Development
- Schedule Management
- Idea Development and Brainstorming
- Positive Attitude
- Problem-Solving
- Time Management
- Attention to Detail
Certification
- South Texas College Substitute teacher Certificate
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Assistant Manager
Hibbetts Sports
12.2022 - Current
Assistant Restaurant General Manager
Tower Burger
11.2019 - 12.2021
Associate of Arts - Middle School Teaching
South Texas College
High School Diploma -
Psja Memorial Early College High School
- South Texas College Substitute teacher Certificate
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