Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meranda Hill

Kingsley,IA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Bar Manager

Doosky's East LLC
06.2013 - 03.2024
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.''''''''''''''''
  • Oversaw food preparation and monitored safety protocols.

Customer Service Representative

K&B Transportation
06.2021 - 10.2021
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed and updated databases to handle customer data.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Tracked customer service cases and updated service software with customer information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

Le Mars High School
Le Mars, IA
05.2006

Skills

  • Rule Enforcement
  • Budget Development
  • Problem-Solving
  • Team Leadership
  • Customer Relationship Building
  • Quality Assurance
  • Training and Onboarding
  • Inventory Management Software
  • Vendor Relationship Management
  • Work Planning and Prioritization
  • Liquor Law Compliance
  • Health Code Compliance
  • Inventory Management
  • Responsible Alcohol Service
  • Monitoring Food Preparation
  • Front of House Management
  • Safety awareness
  • Staff Training
  • Training and mentoring
  • Menu Updating
  • Money Handling
  • Managing Reservations and Large Parties
  • Restaurant Management
  • Cost controls
  • Supply Ordering
  • Shift Scheduling
  • Collaboration and Teamwork
  • Kitchen equipment operation and maintenance
  • Operations Management
  • ServSafe Manager
  • Purchasing
  • Menu development
  • Relationship Building
  • Conflict Resolution
  • Cost Estimation
  • Guest Interaction
  • Health and safety
  • Kitchen staff coordination
  • Group reservations management
  • Employee Supervision
  • Outgoing Personality
  • Delegating Assignments and Tasks
  • Customer Service
  • Health codes compliance

Timeline

Customer Service Representative

K&B Transportation
06.2021 - 10.2021

Bar Manager

Doosky's East LLC
06.2013 - 03.2024

High School Diploma -

Le Mars High School
Meranda Hill