Meranda Marsh
Dothan,AL
Summary
Diligent Operations Coordinator with solid background in optimizing operational processes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
ABC Operations Coordinator
ABC Select Spirits (Central Office)
02.2024 - Current
- Supported daily operations by coordinating marketing strategies and managing communications between 20 stores and central office.
- Assisted in the implementation of process improvements to enhance overall operational efficiency.
- Maintained accurate records of inventory levels and facilitated timely ordering of supplies.
- Collaborated with team members to streamline workflows and ensure project deadlines were met.
- Participated in team meetings, contributing ideas for enhancing productivity and operational effectiveness.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Floater/Sale Associate II
ABC Select Spirits
10.2019 - 02.2024
- Provided exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Engaged customers by providing product knowledge and recommendations to enhance shopping experience.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Trained new staff on sales techniques and store policies to improve team performance.
- Developed visual merchandising displays, increasing product visibility and driving sales growth.
- Resolved customer inquiries and complaints swiftly, maintaining high satisfaction levels.
- Analyzed sales trends, providing insights to optimize product placement and drive revenue.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases and locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Sales Associate II
ABC Select Spirits
05.2017 - 10.2019
- Increased customer engagement through personalized assistance and product knowledge.
- Trained new associates on sales techniques and customer service standards.
- Collaborated with management to enhance inventory management processes.
- Executed visual merchandising strategies to drive product visibility and sales.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Daily provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate I
ABC Select Spirits
03.2015 - 05.2017
- Delivered exceptional customer service, enhancing overall shopping experiences and fostering loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size and category.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Certified Pharmacy Technician
Bowens Pharmacy
02.2010 - 03.2015
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, including ordering and restocking medications and supplies.
- Ensured compliance with pharmacy regulations and safety protocols during daily operations.
- Provided exceptional customer service, addressing patient inquiries regarding medications effectively.
- Monitored prescription records for accuracy, preventing medication errors through diligent verification.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Pharmacy Technician - Pharmacy
Penn Foster Career School
Scranton, PA06.2010
Associate of Science - Ultrasound/Radiology
George C Wallace Community College
Dothan, AL06.2006
High School Diploma -
Northview High School
Dothan, AL06.1999
Skills
- Process implementation
- Marketing
- Productivity management
- Scheduling management
- Inventory oversight
- Decision-making
Timeline
ABC Operations Coordinator
ABC Select Spirits (Central Office)
02.2024 - Current
Floater/Sale Associate II
ABC Select Spirits
10.2019 - 02.2024
Sales Associate II
ABC Select Spirits
05.2017 - 10.2019
Sales Associate I
ABC Select Spirits
03.2015 - 05.2017
Certified Pharmacy Technician
Bowens Pharmacy
02.2010 - 03.2015
Associate of Science - Ultrasound/Radiology
George C Wallace Community College
High School Diploma -
Northview High School
Pharmacy Technician - Pharmacy
Penn Foster Career School