Meranda Payne
Customer Service
Flagstaff,Arizona
Summary
Highly motivated and committed to my job proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Hardworking frozen manager skilled in managing stock and merchandising products. Expert in assisting customers, multitasking and handling high-volume work. Well-versed in all types environments. Diligent organized in handling materials, counting stock and distributing items. Flexes smoothly between different back-end and customer-facing requirements. Learns quickly, manages time well and stays calm under pressure. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Frozen Department Manager
Safeway
Flagstaff, AZ
11.2021 - 06.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained newly hired frozen departments in upselling techniques,stocking, throwing time, bolstering job expertise within 8 hour time frame.
Cashier
Chervon Gas Station
Flagstaff, AZ
07.2015 - 11.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained cash drawer of $[Amount] or more per shift.
Phlebotomy Technician
DCI Biologicals Inc.
Flagstaff, AZ
07.2014 - 07.2015
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Obtained blood specimens by performing venipunctures and finger sticks [Number] times per day.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Logged patient information and recorded results into system.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
Caregiver, Special Needs
Comfort Keepers Home Care
Flagstaff, AZ
06.2012 - 07.2014
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Conferred with supervisor to discuss patient condition and medical care.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Shopped for groceries regularly in order to keep house stocked with necessities.
Caregiver
Sunshine Village, Med Tech
Phoenix, Arizona
10.2011 - 06.2012
- Provided efficient customer service, assisted the elderly with personal hygiene, mealtime, outdoor/indoor activities, listening and giving my all when they needed someone
- Assisted Head Med Tech with medication, counted pills, charted dosages
- Help train new employees
Caregiver
Emeritus of Flagstaff
Flagstaff, AZ
06.2006 - 04.2009
- Provided efficient customer service, assisted the elderly with personal hygiene, mealtime, outdoor/indoor activities, listening and giving my all when they needed someone
- Help train new employees
Assistant Store Manager
Goodwill Inc
Flagstaff, AZ
06.2022 - Current
Education
Associate's Degree - Medical Specialties
CPR Certified, First Aid Certified, Have - undefined
in many field school transcripts - undefined
Yavapai College
Received Diploma - undefined
Coconino High School
Associate in Medical Specialties - Medical
College America - Flagstaff
Flagstaff, AZ10.2011
Skills
- Company Guidelines
- Customer Inquiries
- Credit Card Transaction Processing
- Delegation and Supervision
- Merchandise Promotion and Display
- Patient Relations
- Specimen Transport
- Vacuum Tube and Syringe Use
- Lab Equipment Operation
- Biohazard Policy Compliance
- Sample Processing
- Butterfly Venipuncture
- Equipment and Instrument Sterilizatoin
- Phlebotomy Functions
- Patient Data Management Systems
- Treatment Room Preparation
- Pharmacy Relations
- Updating Medical Records
- Medical Supply Monitoring
- Preparing Treatment Rooms
- Insurance Billing Procedures
- Phone and Email Etiquette
- Organization and Time Management
- Task Prioritization
- Attention to Detail
- Appointment Scheduling
- Patient Flow
- Specimen Collection
- Verbal and Written Communication
- Medical Recordkeeping
- Cleaning and Sanitizing
Affiliations
Committed and motivated, with exceptional customer-relation. Energetic, team-player eager
to bring my strong medical skills to a growing company. Strong work ethic, professional in
appearance and conduct. hard-working, honest, loyal, multi-tasking, and documentation
skills.
Qualifications
Associate Degree Medical Specialties
CPR Certified
Specimen collection
Working with public
Relevant Experience
Customer Service
Handled customers by effectively identifying needs, quickly gaining trust, approaching
complex situations and resolving problems to maximize efficiency.
Timeline
Assistant Store Manager
Goodwill Inc
06.2022 - Current
Frozen Department Manager
Safeway
11.2021 - 06.2022
Cashier
Chervon Gas Station
07.2015 - 11.2017
Phlebotomy Technician
DCI Biologicals Inc.
07.2014 - 07.2015
Caregiver, Special Needs
Comfort Keepers Home Care
06.2012 - 07.2014
Caregiver
Sunshine Village, Med Tech
10.2011 - 06.2012
Caregiver
Emeritus of Flagstaff
06.2006 - 04.2009
Associate's Degree - Medical Specialties
CPR Certified, First Aid Certified, Have - undefined
in many field school transcripts - undefined
Yavapai College
Received Diploma - undefined
Coconino High School
Associate in Medical Specialties - Medical
College America - Flagstaff
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