To apply my customer service experience and airport operations knowledge that I have gained over the years, to the day to day operations. Also hoping to further my leadership abilities and build a career path.
Overview
9
9
years of professional experience
Work History
Line Service Technician
Signature Flight Support
Gypsum, CO
11.2023 - Current
Safely handled industry-specific equipment.
Carefully examined all products for efficiency and quality.
Guided aircraft hand using signals and batons to promote safe ground travel.
Loaded, stowed and unloaded baggage or cargo for crew or passengers.
Towed, positioned and locked aircraft to secure.
Refueled aircraft using hoses connected to fuel trucks.
Removed trash and recyclables from aircraft interior.
Communicated with flight dispatch personnel regarding incoming or outgoing aircraft.
Emptied aircraft lavatory systems and replenished sanitizer fluid.
Inspected aircraft components and equipment for cracks, breaks and leaks.
Accurately recorded and reported all operations and maintained communication with other workers.
Conducted groundskeeping tasks such as mowing grass, removing debris, plowing snow and operating power tools.
Maintained clear walkways and physical space to improve passenger and employee safety.
Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
Employed radio communications to coordinate and direct vessel and ramp movement for incoming and outbound flights.
Assistant Manager
Go Rentals
05.2022 - 11.2023
Assist in the achievement of area sales and operational objectives.
Building and maintaining rapport with key guests.
Delivering exemplary guest service.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Completed inventory audits to identify losses and project demand.
Resolved customer inquiries and complaints requiring management-level escalation.
Customer Service / Dispatcher
Vail Valley Jet Center
07.2019 - 04.2022
Customer Service, billing, and scheduling
Dispatching
Performed job functions with attention to detail, speed and accuracy.
Front Desk
Hotel Artesia
02.2016 - 05.2019
Customer Service
Handled check in and check outs for 825 rooms
Answered phones to take reservations and/or respond to guest service requests.
Education
High School Diploma -
Artesia High School
Artesia NM
05.2016
Dental Assisting Certified -
Castle Peak Dental Program
Eagle CO
Skills
Customer Service
Sales
Retail
Inventory
Stocking and Receiving
Dispatching
Organization
Communication
Aircraft refueling
Creative Thinking
Attention to Detail
Conflict Resolution
Critical Thinking
References
References available upon request.
Timeline
Line Service Technician
Signature Flight Support
11.2023 - Current
Assistant Manager
Go Rentals
05.2022 - 11.2023
Customer Service / Dispatcher
Vail Valley Jet Center
07.2019 - 04.2022
Front Desk
Hotel Artesia
02.2016 - 05.2019
High School Diploma -
Artesia High School
Dental Assisting Certified -
Castle Peak Dental Program
Similar Profiles
Auston SerbinAuston Serbin
Line Service Technician at Signature Flight SupportLine Service Technician at Signature Flight Support