Meranda Tovar
San Antonio,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Dispatch Coordinator
Advantage Technical Resourcing
08.2022 - 03.2024
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Responded to high volume of phone and email requests to provide logistics information.
- Leveraged [Salesforce] and other tools to track data and make recommendations.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
- Managed customer accounts and invoicing.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Customer Service Representative
Atteno
07.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Payment Services Representative
Southwest Business Corporation
10.2020 - 02.2022
- Cultivated positive relationships with clients through excellent communication skills and attentive service.
- Developed comprehensive training materials to ensure new Payment Services Representatives were well-equipped for success.
- Conducted thorough audits of payment processes to identify potential risks or areas requiring attention, implementing corrective actions where necessary.
- Assisted in the development of innovative payment solutions, contributing to the company''s competitive edge in the market.
- Maintained accurate records of client payments and transactions, ensuring data integrity.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Managed daily reconciliation activities to confirm accuracy in accounting systems and identify discrepancies for resolution.
- Worked with customer to create debt repayment plan based on current financial condition.
Education
High School Diploma -
Southwest High School
San Antonio, TX06.2015
Associate of Arts - Psychology
San Antonio College
San Antonio, TX06.2025
Skills
- Transportation knowledge
- Software Familiarity
- Scheduling proficiency
- Logistics Management
- Service Coordination
- Customer Service
- CRM Software
- Schedule Management
- Call Center Software
- Resource Coordination
- Service Requests
- Schedule Coordination
Timeline
Dispatch Coordinator
Advantage Technical Resourcing
08.2022 - 03.2024
Customer Service Representative
Atteno
07.2021 - 06.2022
Payment Services Representative
Southwest Business Corporation
10.2020 - 02.2022
High School Diploma -
Southwest High School
Associate of Arts - Psychology
San Antonio College
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