Meranda Trujillo
Glendale,AZ
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
10
10
years of professional experience
Work History
CSR
Glendale, Arizona
07.2024 - 10.2024
- Provided customer service support to customers over the phone and by email
- Handled customer inquiries and complaints in a timely manner
- Identified customer needs and provided appropriate solutions
- Researched required information using available resources
- Assisted in the development of customer service procedures and policies
- Maintained records of customer interactions, transactions, comments, and complaints
- Performed account maintenance activities such as updating client information in databases
- Documented all conversations with customers in CRM software according to company standards
- Provided guidance on product features and benefits as well as troubleshooting techniques
- Ensured compliance with applicable laws and regulations for provision of services
- Adhered to company's established protocols for handling confidential data
- Managed multiple tasks simultaneously while providing excellent customer service experience
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Processed customer account changes with proprietary software
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Hospice Caregiver
Family Members
Phoenix, Arizona
10.2023 - 07.2024
- Monitored patient progress regularly to ensure quality care was being provided and documented changes in condition accordingly
- Participated in bereavement follow-up sessions with family members after a patient's death.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming
- Educated patient's family members on end-of-life care needs.
- Administered medications according to physician orders in a timely manner.
Delivery driver
FedEx JSquare Inc.
Phoenix, United States
09.2022 - 08.2023
- Safely transported packages and goods to specified locations within prescribed timeframes, ensuring prompt and reliable delivery services
- Efficiently loaded and unloaded delivery vehicles, utilizing proper lifting and handling techniques to prevent damage to shipments
- Communicated effectively with customers to confirm delivery details and address any concerns or issues in a professional and courteous manner
- Maintained accurate delivery records and documentation, including receipts and signatures, to ensure proper tracking and accountability for all deliveries
Assistant Manager
Burger King
Tempe
10.2019 - 03.2020
- Managed customer service inquiries and complaints in a timely manner
- Ensured compliance with safety regulations and company policies
- Coordinated with other departments to ensure smooth flow of operations
- Conducted regular performance reviews for employees to identify areas of improvement
- Monitored employee attendance records, timekeeping, and payroll information
- Supervised daily operations including scheduling shifts, assigning duties
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
Ach Unit Representative
State Farm Bank
Tempe, United States
06.2014 - 07.2019
- Self-directed and motivated banking professional with 4 Years experience in ACH operations
- Skilled in maintaining compliance with ACH policies, and minimizing financial loss exposure
- Known for problem-solving, improving customer satisfaction, and driving operational efficiency
- Proficient in risk management and reporting
Motor Vehicle Representative
GG & D Motor Vehicle Services
Phoenix, United States
04.2019 - 05.2019
- Demonstrated exceptional customer service skills by efficiently handling inquiries and resolving issues related to vehicle registration and titling
- Collaborated with various departments to streamline processes and improve overall efficiency in delivering services to customers
- Utilized strong organizational skills to maintain accurate records of vehicle transactions, ensuring compliance with state regulations
- Proactively identified opportunities for process improvements and implemented solutions to enhance the overall customer experience
Education
High School Diploma -
Ombudsman Charter Northwest High School
Phoenix, AZ01.2012
Skills
- Time management
- Safety and Compliance
- Efficient Route planning
- Customer Focus Attitude
- Problem Solving
- Communication skills
- Can work in Fast paced environments
- Detailed oriented
- Clerical Support
- Complaint resolution
References
- Chad Moreno, General Manager, Macayos Mexican Restaurant, 602-638-8822
- Jose Dominguez, Supervisor, END Valley logistics (FedEx), 602-473-8800
- Melissa Trujillo, Administration Assistant, 6027646022
Timeline
CSR
07.2024 - 10.2024
Hospice Caregiver
Family Members
10.2023 - 07.2024
Delivery driver
FedEx JSquare Inc.
09.2022 - 08.2023
Assistant Manager
Burger King
10.2019 - 03.2020
Motor Vehicle Representative
GG & D Motor Vehicle Services
04.2019 - 05.2019
Ach Unit Representative
State Farm Bank
06.2014 - 07.2019
High School Diploma -
Ombudsman Charter Northwest High School
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