Summary
Overview
Work History
Education
Skills
Timeline
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Meranda Yates

Grand Prairie

Summary

Hardworking and passionate job seeker with strong organizational skills, several years of experience in administrative support and customer service. Eager to become apart of an amazing team.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Vandergriff Chevrolet
07.2024 - Current
  • Directed high-volume calls efficiently.
  • Managed scheduling tasks for optimal workflow.
  • Handled incoming/outgoing mail, packages, and deliveries
  • Ensured cleanliness and organization of the reception area.
  • Provided administrative support, including data entry and filing
  • Responded to customer inquiries in person, by phone, or email
  • Recorded and tracked guest information to ensure safety protocols.
  • Handled confidential information with discretion
  • Provided exceptional first impressions for all guests.

Call Center Agent

Coaster Fine Furniture
10.2023 - 06.2024
  • Managed high-volume inbound and outbound calls.
  • Regularly utilized email and phone for efficient communication.
  • Exhibited patience when handling stressful circumstances.
  • Addressed issues with a compassionate approach.
  • Conflict resolution
  • Maintained comprehensive understanding of various products.
  • Managed schedules to handle multiple tasks concurrently.
  • Maintained accuracy in data entry.
  • Demonstrated a consistently positive attitude in client engagements.

Account Manager

BIG Logistics
05.2023 - 10.2023
  • Ensured high levels of customer loyalty and happiness.
  • Collaborated effectively with clients and internal teams.
  • Quickly identified and rectified client problems.
  • Coordinated schedules to achieve timely deliverables.
  • Supervised logistics activities, facilitating timely product shipments.
  • Received shipments and helped organize product inventory.

Benefits Specialist

Walmart
08.2021 - 02.2023
  • Managed enrollments, changes, and claims effectively.
  • Assisting employees with benefits inquiries and issues
  • Performed precise data entry and maintained accurate records.
  • Delivered concise explanations of benefits using communication channels such as email, phone, and chat.
  • Efficiently managed and escalated benefits-related concerns as needed.
  • Handled multiple tasks efficiently.
  • Maintained protection protocols for sensitive staff records.
  • Acquired knowledge of benefits laws and regulations.

Education

High school diploma -

Thurgood Marshall High School
Dayton, OH
05.2015

Skills

  • Customer support
  • Verbal and written communication
  • File management
  • Administrative support
  • Data entry
  • Phone etiquette
  • Multi-line phone systems
  • CRM Software
  • Help Desk
  • Benefits Administration
  • Business Development
  • Account Management
  • Microsoft Office

Timeline

Front Desk Receptionist

Vandergriff Chevrolet
07.2024 - Current

Call Center Agent

Coaster Fine Furniture
10.2023 - 06.2024

Account Manager

BIG Logistics
05.2023 - 10.2023

Benefits Specialist

Walmart
08.2021 - 02.2023

High school diploma -

Thurgood Marshall High School

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Meranda Yates