Merani Jennings
Pickerington,OH
Summary
With 18 years of collective expertise in administrative assistance, account management, and customer services, I have acquired a versatile skill set across diverse industries. My commitment to fostering robust customer relations has been instrumental in achieving exceptional outcomes. I am actively pursuing opportunities within the customer services industry to further elevate service standards.
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Overview
21
21
years of professional experience
Work History
Flight Attendant
Republic Airlines
04.2025 - Current
- Delivered exceptional customer service, ensuring passenger comfort and satisfaction during flights.
- Ensured compliance with safety regulations and emergency protocols, enhancing overall flight safety.
- Assisted in pre-flight briefings, preparing crew members for efficient operations and potential emergencies.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Managed cabin environment, including temperature control and cleanliness, to create a welcoming atmosphere.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Broker
Chaise Logistics Corp
09.2023 - Current
- Coordinate freight shipments between carriers and clients, ensuring timely and cost-effective delivery.
- Develop and maintain relationships with shippers and trucking companies to optimize logistics solutions.
- Negotiate rates and contracts to secure the best deals for customers while maximizing profitability.
- Track and monitor shipments, addressing any issues that may arise to ensure seamless operations.
- Utilize logistics software and communication tools to streamline freight management.
Cabin Lead
Delta Airlines
06.2022 - 08.2023
- Expertly clean and sanitize aircraft cabins, encompassing seating areas, galleys, lavatories, crew rest areas, and cockpits, ensuring immaculate and germ-free environments for passengers and crew.
- Skillfully handle and transport cleaning equipment and supplies essential for servicing aircraft, demonstrating efficiency and diligence in the preparation process.
- Conduct meticulous aircraft security inspections, adhering to stringent safety and regulatory protocols, guaranteeing the utmost security and peace of mind for travelers and crew members.
- Safely operate ground equipment, including cargo vans, trucks, and high-lift trucks, even in congested areas, showcasing precision and awareness to prevent any potential hazards.
- Display remarkable physical dexterity by repeatedly bending and lifting to access and clean all required areas, maintaining a pristine and hygienic cabin space.
- Proficiently utilize electronic devices and computers to ensure aircraft cabins meet the highest cleaning and search standards, effectively employing modern technology to enhance efficiency and accuracy.
- Cultivate a safety-conscious mindset throughout all operational processes and procedures, fostering a culture of security and well-being among passengers, crew, and fellow team members.
- Deliver exceptional customer service through impeccable attention to detail, dedication to cleanliness, and commitment to safety, creating an exceptional travel experience for every individual on board.
Technical Support
Conduent
09.2021 - 04.2022
- Provide expert technical support for a wide range of Apple devices, including iPhones, iPads, iPods, and other related products, promptly addressing customer inquiries and concerns.
- Troubleshoot and diagnose hardware and software issues on Apple devices, employing comprehensive knowledge of iOS systems and applications to offer efficient and accurate solutions.
- Offer personalized resolution options to customers, guiding them through step-by-step troubleshooting processes, ensuring a seamless and satisfactory experience with their Apple devices.
- Demonstrate strong communication and problem-solving skills, effectively conveying technical information in a user-friendly manner, and ensuring customers feel supported and confident in resolving their device-related problems.
PVD Driver
UPS
10.2018 - 02.2019
- Skillfully operate PVD (Personal Vehicle Driver) to ensure timely and secure delivery of courier mail and packages, adhering to designated routes and maintaining a high level of efficiency.
- Provide exceptional customer service by handling packages with care, verifying recipients' information, and fostering positive interactions during the delivery process.
Administrative Assistant
1script Solutions
05.2014 - 10.2018
- Efficiently manage incoming calls and tactfully direct them to relevant individuals, showcasing exceptional phone etiquette and communication skills.
- Proficiently handle data entry tasks, maintaining accurate and organized records with meticulous attention to detail.
- Skillfully organize and maintain physical and digital files, ensuring quick accessibility and streamlined document management.
- Coordinate and schedule appointments, interviews, and meetings, demonstrating strong organizational abilities to optimize supervisors' and managers' time.
- Demonstrate expertise in using word processing, spreadsheet, database, and presentation software, utilizing these tools to enhance productivity and create professional documents.
- Facilitate smooth communication by promptly locating and attaching necessary files to outgoing correspondence, exemplifying a proactive approach to addressing inquiries and requests.
- Take charge of travel arrangements for supervisors and managers, exhibiting strong multitasking skills and effectively managing travel itineraries and expenses for department team members.
Shuttle Bus Driver
Fast Track
01.2016 - 11.2017
- Safely and punctually transport guests to and from the airport as a shuttle bus driver, ensuring a smooth and comfortable travel experience.
- Display versatility by providing assistance in additional tasks such as cashiering and paperwork filing, contributing to overall operational efficiency and customer satisfaction at Fast Track.
Nurse Aide
CNA Crown Healthcare
01.2011 - 03.2015
- Cultivate a strong business-to-business attitude, fostering positive relationships with clients and their families, while maintaining a compassionate and respectful approach as a nurse aide.
- Provide essential assistance to elderly clients with their daily living activities, including personal care, mobility support, and medication administration, ensuring their well-being and comfort.
- Uphold a commitment to delivering the highest-class service to customers, prioritizing their individual needs and preferences, and promoting a positive and supportive environment.
- Demonstrate excellent communication skills, actively listening to clients' concerns and collaborating with the healthcare team to implement personalized care plans that meet the unique requirements of each individual.
Account Manager
SITEL Corporation
01.2005 - 01.2011
- Demonstrated exemplary leadership as a team lead, overseeing and effectively resolving customer complaint calls, showcasing exceptional problem-solving skills and customer-centric approach.
- Successfully upsold Capital One products, leveraging persuasive techniques and product knowledge to drive revenue growth and enhance customer relationships.
- Displayed proficient management skills by supervising a team of 11 peers, fostering a collaborative and motivated work environment, and achieving collective performance targets.
- Skillfully managed customer accounts through both inbound and outbound calls, proactively addressing inquiries, building rapport, and ensuring client satisfaction.
- Conducted comprehensive employee training, equipping team members with the necessary skills and knowledge to excel in their roles and uphold service excellence standards.
Education
Bachelor of Science - Computer Information Systems
Strayer University
01.2021
Associate Degree - International Business
American Continental University
01.2011
Skills
- MICROSOFT OFFICE APPLICATIONS: MS Word, MS Excel, MS PowerPoint, Outlook, MS Access
- ADOBE SUITE: Adobe Pro
- ONLINE MEETING PLATFORMS: Zoom, Google Meets, MS Teams, Skype
- INTERNET BROWSERS: Internet Explorer, Google Chrome, Safari, Mozilla Firefox etc
- OFFICE EQUIPMENT: Printers, Copiers, Fax Machines
- Customer Relations
- Customer Satisfaction
- Conflict Resolution
- Service Excellence
- Customer Needs Analysis
- Customer Retention
- Client Support
- Customer Feedback
- Exceptional Communication Skills
- Troubleshooting
- Technical Issue Resolution
- Software Support
- Hardware Support
- Technical Knowledge
- IT Support
- Customer Training
- Customer Care and Support
- Data Entry
- Office Management
- Document Handling
- Scheduling
- Calendar Management
- Clerical Tasks
- Time Management
- Account Management
- Client Relationship Management
- Revenue Generation
- Sales Support
- Customer Acquisition
- Business Development
- Client Retention
- Key Account Handling
- Inventory Management
- Travel Arrangements
- Filing System Development
- Expense Report Reconciliation
- Network Establishment
- Documentation and Record Maintenance
- Business and Professional Writing
- Customer service
- Strong work ethic
- Attention to detail
- Team collaboration
- Reliability and punctuality
Languages
Italian
Limited Working
Timeline
Flight Attendant
Republic Airlines
04.2025 - Current
Broker
Chaise Logistics Corp
09.2023 - Current
Cabin Lead
Delta Airlines
06.2022 - 08.2023
Technical Support
Conduent
09.2021 - 04.2022
PVD Driver
UPS
10.2018 - 02.2019
Shuttle Bus Driver
Fast Track
01.2016 - 11.2017
Administrative Assistant
1script Solutions
05.2014 - 10.2018
Nurse Aide
CNA Crown Healthcare
01.2011 - 03.2015
Account Manager
SITEL Corporation
01.2005 - 01.2011
Associate Degree - International Business
American Continental University
Bachelor of Science - Computer Information Systems
Strayer University