Merannda Peralta
Las Vegas,NV
Summary
Results-driven Customer Service Professional experienced in enhancing customer satisfaction through effective communication and problem-solving. Delivered improvements in service efficiency and customer loyalty by streamlining processes and fostering team collaboration. Committed to leveraging strong organizational skills and adaptability to drive team success and support operational goals.
Overview
15
15
years of professional experience
Work History
Online Grocery Pickup Associate
Wal-Mart Supercenter
2017.10 - 2025.02
- Coordinated online grocery order fulfillment, ensuring accuracy and timeliness of customer pickups.
- Implemented strategies to enhance efficiency in order assembly processes, reducing wait times for customers.
- Developed solutions for inventory discrepancies, improving stock accuracy and availability for orders.
- Trained new associates on pickup procedures and customer service best practices.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in the marketplace.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in a fast-paced environment.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Analyzed feedback from customers to identify areas for improvement in service delivery and product selection.
- Streamlined communication between departments to ensure seamless execution of online grocery services.
- Mentored team members to foster a collaborative environment, enhancing overall performance and productivity.
Customer Service Cashier and Cashier
Wal-Mart Supercenter
2017.05 - 2017.08
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring positive shopping experiences.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Implemented inventory management techniques to maintain stock levels at registers.
- Collaborated with team members to streamline checkout processes during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to a supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Redeemed coupons to discount purchase(s).
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Processed refunds and exchanges in accordance with company policy.
Customer Service Cashier, and Back-up Manager
Walmart Neighborhood Market
2016.02 - 2017.05
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and resolving issues.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Implemented strategies to improve checkout speed and reduce wait times for customers.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Redeemed coupons to discount purchases.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Opened and closed the location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
Customer Service Manager
Wal-Mart Supercenter
2015.02 - 2015.10
- Led customer service team to enhance satisfaction and resolve complex inquiries.
- Streamlined processes to reduce response time for customer complaints by implementing effective solutions.
- Developed training programs for staff, improving service delivery and employee engagement.
- Analyzed customer feedback to identify trends, driving improvements in service protocols and policies.
- Mentored team members, fostering a collaborative environment that increased overall team performance.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performance to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Money Center Cashier, Truck Unloader, And IMS
Wal-Mart Supercenter
2010.04 - 2014.07
- Processed customer transactions accurately and efficiently at a money center.
- Managed cash registers, ensuring proper cash flow and security protocols.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Trained new staff on operational procedures and customer service standards.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Used computers to enter data, track shipments and maintain records of products.
- Worked with team members to move and load cargo properly and safely.
- Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
- Kept facilities clean and organized to promote safe work environments and avoid injury.
- Handled hazardous materials with care by following relevant safety guidelines to avoid hazardous environmental hazards.
- Loaded packages onto pallets and into staging areas as directed......
- Promoted a clean working environment by disposing of waste materials properly and maintaining cleanliness in the unloading area.
- Upheld strict compliance with company policies and OSHA regulations during the entire unloading process.
- Ensured the timely unloading of perishable goods such as food products or medications, mitigating spoilage risks and maintaining their quality throughout the supply chain process.
- Enhanced workplace safety with thorough inspections of truck cargo spaces before initiating unloading procedures.
- Contributed to a positive work environment through active participation in team-building activities and demonstrating strong commitment to organizational goals.
- Boosted operational performance by undergoing regular training sessions on new equipment usage, safety protocols, and industry best practices related to truck unloading procedures.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in the proper staging area.
- Unloaded items and goods from trucks into the main storage area for transfer to shelves.
- Sorted and properly arranged items.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Monitored equipment performance and reported maintenance needs to enhance operational efficiency.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with complex financial transactions such as wire transfers or foreign currency exchanges, providing accurate information on fees and exchange rates as needed.
- Maintained a high level of professionalism and integrity, demonstrating exceptional ethical standards both in actions and communication with customers and colleagues.
- Developed strong knowledge of banking regulations and compliance requirements, ensuring all transactions were completed in adherence to relevant guidelines.
- Maintained an organized workspace, ensuring efficiency in daily tasks and compliance with safety regulations.
- Contributed to a positive work environment by maintaining professional relationships with colleagues and supervisors.
- Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy.
- Streamlined the check-cashing process for improved customer experience and reduced wait times.
- Assisted with training new employees, ensuring adherence to company policies and procedures.
- Served as a dependable team player, consistently arriving on time and ready to handle responsibilities.
- Exceeded expectations in balancing multiple tasks simultaneously during peak business hours without compromising quality of service or accuracy of transactions.
Deli, and Bakery, Cashier, Customer Service
Walmart Neighborhood Market
2012.08 - 2013.11
- Processed customer transactions efficiently using a point-of-sale system.
- Maintained cleanliness and organization of bakery display cases and checkout areas.
- Collaborated with team members to ensure timely restocking of bakery products.
- Processed customer transactions efficiently using a point-of-sale system.
- Monitored inventory levels, reported shortages to management for prompt replenishment.
- Trained new cashiers on operating procedures and customer service standards.
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
- Contributed to a positive working environment by maintaining open communication lines with fellow employees and management.
- Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
- Supported other staff members during busy times by assisting with cleaning tasks or restocking shelves as needed.
- Boosted sales through suggestive selling of bakery products and promoting daily specials.
- Reduced wait times for customers by quickly processing transactions while maintaining accuracy levels in an often fast-paced environment.
- Provided excellent service through timely bagging of purchased items, ensuring freshness and quality upon customer departure.
- Aided the baking team during downtime periods with food preparation tasks such as weighing ingredients or assembling baked goods for sale.
- Processed cash, credit card, and gift card transactions accurately and efficiently for a seamless customer experience.
- Demonstrated knowledge of store promotions, events, and loyalty programs to inform customers about potential savings opportunities or rewards benefits.
- Collaborated with the bakery team to ensure proper product display and pricing information for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Inspected goods to establish accurate pricing and labeling.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Used utensils and equipment to portion, wrap and display bakery items.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Ontario High School
Ontario, CA2003-06
Skills
- E-commerce sales
- Cash handling
- Order processing
- Inventory management
- Cash handling
- Restock shelves
- Serve customers
- Promote products
- Customer upselling
- Upselling techniques
- Merchandising proficiency
- Time management
- Problem-solving
- Order fulfillment
- Operational decision-making
- Organizational skills
- Multitasking
- Team leadership
- Team building
- Inventory replenishment
- Online order processing
- Product recommendations
- Professional demeanor
- Active listening
- Excellent communication
- Communication skills
- Teamwork
- Grocery safety standards
- Relationship building
- Goal setting
- Self motivation
- Order processing
- Time management
- Team collaboration
- Customer engagement
- Communication skills
Timeline
Online Grocery Pickup Associate
Wal-Mart Supercenter
2017.10 - 2025.02
Customer Service Cashier and Cashier
Wal-Mart Supercenter
2017.05 - 2017.08
Customer Service Cashier, and Back-up Manager
Walmart Neighborhood Market
2016.02 - 2017.05
Customer Service Manager
Wal-Mart Supercenter
2015.02 - 2015.10
Deli, and Bakery, Cashier, Customer Service
Walmart Neighborhood Market
2012.08 - 2013.11
Money Center Cashier, Truck Unloader, And IMS
Wal-Mart Supercenter
2010.04 - 2014.07
High School Diploma -
Ontario High School
Employee of the Month Award, and Professionalism, Speed Award
Walmart Supercenter 3950 W Lake Mead Boulevard by Allen Russo my boss at the time. On december 28, 2024 for Employee of the Month.
Walmart Supercenter 3950 W Lake Mead Boulevard by Allen Russo my boss at the time. Week 39 for professionalism, and Speed Award.
I was top performer for 2 years straight, and held the number 1 spot.