Merari Acosta
McAllen,TX
Summary
Proven to excel in customer service and cash handling, I significantly enhanced customer satisfaction and loyalty at Tortilleria Nuevo Progreso #3. Demonstrating professionalism, courtesy, and a strong work ethic, I effectively resolved conflicts and supported team versatility, contributing to a noticeable improvement in operational efficiency and repeat business.
Overview
3
3
years of professional experience
Work History
Cashier
Tortilleria Nuevo Progreso #3
05.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
The University of Texas Rio Grande Valley
Edinburg, TX12.2025
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Cash Handling
Reliability and punctuality
Order Taking
Professionalism and Courtesy
Basic Math Competence
Product restocking
Conflict Resolution
Staff Training
Timeline
Cashier
Tortilleria Nuevo Progreso #3
05.2021 - Current
High School Diploma -
The University of Texas Rio Grande Valley
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