MERARI ALSTON
Tacoma
Summary
If you are looking for hard working dedicated employee with great work ethic. I have experience in face-to-face customer service, for 4 years I worked at a Gun Manufacturing Company handling customer complaints and handling customer orders. I have worked on the phones handling issues with providers for 6 months. I have a lot of patience and deal well in high stress situations. I am willing to learn new things and use my new knowledge to be the best at whatever I attempt to do. I would like a company I have a potential to advance in customer service I like people and work well with others. I have Work from Home Experience, Office Setting Experience, and Call Center Experience. I am a fast learner, always ready to learn new things and super Proactive.
Professional with strong organizational skills and focus on effective communication. Experienced in supporting sales teams and managing administrative tasks. Known for adaptability and reliability, ensuring seamless operations even with changing needs. Expertise in CRM software, scheduling, and customer relationship management.
Overview
9
9
years of professional experience
Work History
Sales Administrative Assistant
Harbor Truck and Van
12.2024 - Current
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Bolstered office efficiency through inventory management, ordering supplies as needed while staying within budget constraints.
- Elevated client relations with prompt follow-ups on inquiries or concerns, ensuring positive rapport with customers throughout the sales process.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
Aero Precision
12.2020 - 12.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Receptionist
Orchard Park Health Care
10.2020 - 12.2020
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Reported suspicious individuals to supervisor.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted and directed visitors to appropriate personnel and answered average of 10 to 15 calls daily.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted visitors and verified reasons for visit and appointment information.
Provider Customer Service Representative
Cambia Health Solutions
01.2020 - 09.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Referred unresolved customer grievances to designated departments for further investigation.
- I answered phones calls from Doctors to help assist with Member account
- Handled Health Insurance questions
Assistant Teacher
Achievement Center Preschool and Daycare
03.2019 - 01.2020
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
- Assembled instructional materials for children's projects and play-time.
- Created calm and disciplined classroom environment to improve student focus.
- Observed student performance and analyzed individual records to assess progress.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Assisted with ongoing evaluation procedures needed to assess development levels of children.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Sales Associate
Forever 21
11.2018 - 03.2019
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Lead Teacher
Kids Country Learning Center
02.2018 - 09.2018
- Organized activities to promote physical, mental and social development of each child.
- Involved parents in student learning to increase family interaction and student support.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Arranged classrooms to facilitate optimal education for student groups.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Researched books and supplemental materials to use with lesson plans.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Supervised students throughout day, both in classroom and outside during breaks.
- Utilized behavior management skills to foster environment conducive to student learning.
Sales Associate
Burlington
09.2017 - 12.2017
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
Cashier
McDonald's
08.2016 - 12.2017
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Lincoln High School
Tacoma, WA06.2017
Skills
- Customer Service
- Work from Home Experience
- Zendesk Experience
- Online Chat Experience
- Phone System Experience
- Magento Experience
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Problem-Solving Abilities
- Verbal and Written Communication
- Inbound and Outbound Calling
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Adaptive Team Player
- Building Customer Trust and Loyalty
- High-Energy Attitude
- Creative Problem Solving
- Customer Relations
- Responding to Difficult Customers
- Data Entry
- Call Center Operations
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Microsoft Office Expertise
- Retail Sales Customer Service
- De-escalation Techniques
- Clerical Support
- English Fluency
- 40wpm Typing Speed
- Strong organization
- Microsoft office
- Document preparation
- File management
- Inventory coordination
Timeline
Sales Administrative Assistant
Harbor Truck and Van
12.2024 - Current
Customer Service Representative
Aero Precision
12.2020 - 12.2024
Receptionist
Orchard Park Health Care
10.2020 - 12.2020
Provider Customer Service Representative
Cambia Health Solutions
01.2020 - 09.2020
Assistant Teacher
Achievement Center Preschool and Daycare
03.2019 - 01.2020
Sales Associate
Forever 21
11.2018 - 03.2019
Lead Teacher
Kids Country Learning Center
02.2018 - 09.2018
Sales Associate
Burlington
09.2017 - 12.2017
Cashier
McDonald's
08.2016 - 12.2017
High School Diploma -
Lincoln High School
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