Summary
Overview
Work History
Education
Skills
Timeline
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Merari James

Bloomington,Illinois

Summary

Experienced leader with a background in strong organizational and leadership skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Reliable, adaptable, and skilled in customer service, staff training, and conflict resolution. Eager to contribute to team success and further develop professional skills.

Overview

7
7
years of professional experience

Work History

Grocery Team Lead

Walmart
11.2022 - Current
  • Led a team of 50-90 associates, providing guidance and support to ensure high-performing work environment.
  • Managed daily e-commerce operations, from inventory management, order fulfillment and functionality, as well as meeting department metrics.
  • Maintained high levels of customer satisfaction through prompt and efficient problem-solving.
  • Optimized staff scheduling to ensure adequate coverage on a daily and weekly basis.
  • Conducted regular performance reviews for staff members, identifying areas of improvement and guiding them towards professional development goals.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Consistently addressed customer complaints and concerns, by providing personalized solutions tailored to each individual customer.
  • Monitored and maintained up-to-date aisle and feature locations for optimal shopping experience
  • Ensured compliance with all relevant health codes, regulations, and company policies in the execution of daily tasks within the grocery department.

Ecommerce Personal Shopper

Walmart
11.2019 - 11.2022
  • Responsible for training ten newly hired associates
  • Ensured that customer orders are accurately selected, scanned, and packaged
  • Shopped for the freshest and highest quality items for customers
  • Assisted in unloading and processing daily deliveries of customer orders
  • Dispensed orders to customers in a timely and organized manner
  • Responded swiftly and efficiently to any customers concerns
  • Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
  • Recipient of several positive reviews highlighting dedication to excellent customer service
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Package Handler

UPS
11.2019 - 01.2020
  • Performed physical tasks including lifting, moving, and loading packages into delivery trucks efficiently and neatly to ensure that drivers could effectively unload trucks
  • Adhered to specific packaging methods to prevent damage to packages during deliveries
  • Operated and used equipment to load and move larger packages
  • Showcased commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Maintained strict compliance to time schedules to ensure prompt delivery of packages by drivers.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.

Intern

McLean County Public Defender's Office
05.2019 - 08.2019
  • Maintained regular contact with clients.
  • Filed and retrieved court documents.
  • Prepared various legal documents.
  • Gained invaluable insights into the legal system.
  • Assisted attorneys during courtroom sessions by providing court documents and reports.
  • Sorted and organized files, spreadsheets, and reports.
  • Contributed to a positive team environment by collaborating with fellow interns on court documents and client discoveries.
  • Deepened understanding of legal processes and client relations.

Student Videographer

Illinois State University
12.2018 - 06.2019
  • Responsible for capturing high-quality video film during team practices and games, providing footage for strategic analysis and team promotion
  • Collaborated in tandem with other team members to provide optimal audio and visual content
  • Participated in pre-production planning meetings, ensuring proper preparation for filming sessions.
  • Set up and managed sound equipment by utilizing microphones and recorders while maintaining sound quality reports.

Student Dining Service Worker

Illinois State University
06.2018 - 05.2019
  • Gained valuable experience in the food and customer service industry while working at the student dining center.
  • Ensured a positive dining experience by providing attentive and timely service.
  • Adhered to safety and allergy guidelines to maintain a safe environment for guests.
  • Refined time management skills by managing overlapping responsibilities, such as food preparation, maintaining quality customer service, in high volume setting
  • Assisted in supporting daily food service operations including meal preparation and inventory management
  • Trained new dining service workers, fostering teamwork and consistent service standards.

Education

Bachelor of Science - Criminal Justice

Illinois State University
Bloomington, IL

Skills

  • Customer service-focused
  • Written and oral communication
  • Leadership
  • Troubleshooting and analytical problem solving

Timeline

Grocery Team Lead

Walmart
11.2022 - Current

Ecommerce Personal Shopper

Walmart
11.2019 - 11.2022

Package Handler

UPS
11.2019 - 01.2020

Intern

McLean County Public Defender's Office
05.2019 - 08.2019

Student Videographer

Illinois State University
12.2018 - 06.2019

Student Dining Service Worker

Illinois State University
06.2018 - 05.2019

Bachelor of Science - Criminal Justice

Illinois State University

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