Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Merari Resendiz

Lubbock

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Fred Loya Insurance
01.2024 - 11.2024
  • Welcomed customers by providing information on company policies. Processed payments from customers during in-person visits.
  • Contacted customers daily to remind them of upcoming payments or past due balances.
  • Resolved customer inquiries, ensuring accurate information delivery and satisfaction.
  • Managed policy renewals and updates, streamlining processes for efficiency.

Customer Service Associate

Walgreens
09.2020 - 02.2022
  • The position required of me organizing inventory and making sure the merchandise were stocked correctly.
  • Oversaw checkout operations to facilitate smooth customer transactions. Managed payment processing to ensure accurate billing for items selected by customers.
  • Trained new associates on best practices and company policies, improving team performance.

Server

Taqueria Jalisco
05.2016 - 09.2019
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Managed food and beverage orders efficiently, coordinating with kitchen staff to maintain timely service.
  • Trained new servers on menu items, service protocols, and health standards to enhance team performance.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

High school diploma -

South Plains Academy
Lubbock, TX
05.2019

Skills

  • Customer service
  • Phone etiquette
  • Data entry
  • Client relations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Fred Loya Insurance
01.2024 - 11.2024

Customer Service Associate

Walgreens
09.2020 - 02.2022

Server

Taqueria Jalisco
05.2016 - 09.2019

High school diploma -

South Plains Academy