Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Fred Loya Insurance
01.2024 - 11.2024
Welcomed customers by providing information on company policies. Processed payments from customers during in-person visits.
Contacted customers daily to remind them of upcoming payments or past due balances.
Resolved customer inquiries, ensuring accurate information delivery and satisfaction.
Managed policy renewals and updates, streamlining processes for efficiency.
Customer Service Associate
Walgreens
09.2020 - 02.2022
The position required of me organizing inventory and making sure the merchandise were stocked correctly.
Oversaw checkout operations to facilitate smooth customer transactions. Managed payment processing to ensure accurate billing for items selected by customers.
Trained new associates on best practices and company policies, improving team performance.
Server
Taqueria Jalisco
05.2016 - 09.2019
Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Managed food and beverage orders efficiently, coordinating with kitchen staff to maintain timely service.
Trained new servers on menu items, service protocols, and health standards to enhance team performance.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained a clean and orderly dining area for an enjoyable guest experience.