Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Merary Flores

Federal Way,WA

Summary

Optimistic and dedicated Service Worker with a strong passion for guest satisfaction and a commitment to continuous learning. Possesses swift proficiency in food handling, exceptional guest service abilities, and conducting sales transactions in fast-paced environments. Demonstrates leadership, responsibility, and the ability to build strong bonds with guests and coworkers. Commended for offering fast and friendly service that leaves a positive impact. Supports team members and maintains a strong track record of quickly taking and meeting order-taking goals, such as selling 50-100 brownies and specific food items or beverages like gallons of Lemonade or Sweet Tea within 1-2 hours for charity events, while meeting store goals. Well-organized, adaptable, and dependable, excels in managing multiple priorities with a positive attitude and remaining calm during busy hours. An attentive individual who takes the initiative to stay productive during slow hours, places guests as the top priority, ensuring their needs are met with utmost care.

Overview

1
1
year of professional experience

Work History

Chick-Fil-A

Cora Kennar
09.2021 - 09.2022
  • Greeted guests promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Reduced guests wait times by quickly operating window and sales register.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease guests waiting during busy periods.
  • Great Time Management.
  • Resolved challenging guest complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Suggested complementary items to orders to boost sales.
  • Quickly taking and meeting order-taking goals, such as selling 50-100 brownies and specific food items like gallons of Lemonade or Sweet Tea within 1-2 hours for charity events. Meeting goals of 100 cars in drive-thru or more in one day.
  • Manages multiple priorities with positive attitude and remains calm during busy hours.
  • Documented guests orders and always conveyed special requests to kitchen staff such as allergies, gluten free items, and special items.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restocked stations to high standards, providing excellent guest satisfaction.
  • Provides exceptional guest service.
  • Communicates clearly with all team members and guests.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging on screen for distribution.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Wild Waves

Jalen Mahoney
08.2021 - 10.2021
  • Operates cash register and led to estimate in profits of $400-1,000 in 5-7 hours, reducing drastically long lines of 7-20 people, remaining calm proving successful work within tight deadlines and fast-paced environments.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Prepared work area for opening and closing to maximize productivity.
  • Organized and re-stocked various stations and self-service items.
  • Guaranteed guest satisfaction by quickly delivering orders.
  • Maintained composure and work quality while under stress.
  • Prepared nachos, hamburgers, hotdogs, salads, beverages and other specialty items according to guest specifications.
  • Maintained high personal grooming standards and uniform presentation.
  • Fulfills guests special requests, questions, and concerns.
  • Memorizes orders and maintains area clean.
  • Restocks area, washes dishes, and closes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

Associate of Arts - Music

Highline College
DesMoines, WA
06.2022

High School Diploma -

Todd Beamer High School
Federal Way, WA
06.2021

Skills

  • Guest Satisfaction
  • Health and Safety Standards
  • Upselling and Sales
  • Food Running
  • Adaptability and Flexibility
  • POS Terminal Operation
  • Serving and Server Support
  • Food and Beverage Service
  • Time Management
  • Teamwork and Collaboration
  • Drive-Thru Operation
  • Handling Complaints

Accomplishments

  • Won "Employee of the Month" award after three months of applying.
  • "Most Improved" award achieved- Having dedication, perseverance, and demonstrating growth in achieving success.
  • Supervised team of 12 staff members.

Languages

Spanish
Native or Bilingual

Timeline

Chick-Fil-A

Cora Kennar
09.2021 - 09.2022

Wild Waves

Jalen Mahoney
08.2021 - 10.2021

Associate of Arts - Music

Highline College

High School Diploma -

Todd Beamer High School

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Merary Flores