Merary Rocha
Houston,TX
Summary
Successful at motivating and building positive team dynamics to accomplish aggressive goals.
Dedicated to open, communicative culture, looking for an opportunity to work as Home Designer.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Beltway Foot Clinic
Pearland, TX
01.2024 - Current
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Scheduled appointments, managed patient records and updated medical histories.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Discussed translation requirements with clients to determine fees to charge for provided services.
CASHIER TEAM LEAD
Minuti Coffee,
Houston, TX
01.2023 - 10.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change
logs. - Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained records of inventory levels and orders for supplies.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
High School Diploma -
Instituto Ruben Dario
11-2016
Skills
- Problem-solving
- Customer Service
- Strong attention to detail
- Organized
- Bilingual (English, Spanish)
- Creative
- Digital Marketing
- Data Entry
- Documentation and Recordkeeping
- Cash Register Operation
- Inventory Management
- Appointment Setting
- File Management
- Insurance Verification
- Microsoft Office
- Telephone Etiquette
- Paperwork coordination
Timeline
Front Desk Receptionist
Beltway Foot Clinic
01.2024 - Current
CASHIER TEAM LEAD
Minuti Coffee,
01.2023 - 10.2023
High School Diploma -
Instituto Ruben Dario